International Banking Voice process

4 weeks ago

Gurugram Delhi NCR, India Epic Consultancy Full time

Job Description

Position: Customer Support Banking Voice Process

Location: Gurgaon

Employment Type: Full-Time | Work from Office

Experience Required: Minimum 1 year of International BPO experience

Shift: 5 Days Working | US Rotational Shifts

Week Offs: 2 Rotational Offs

Job Description:

- Handle inbound and outbound customer service calls for a leading banking process
- Address customer inquiries, provide timely resolutions, and maintain service quality
- Ensure adherence to banking protocols, compliance guidelines, and confidentiality standards
- Deliver a professional customer experience across all touchpoints

Eligibility Criteria:

- Minimum 1 year of experience in International BPO (voice process)
- Excellent English communication skills
- Strong problem-solving and customer handling abilities
- Must be comfortable with US rotational shifts
- Immediate joiners preferred

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