Head of Operations

3 weeks ago

Pune, Maharashtra, India Seventh Contact Hiring Solutions Full time
Title- Head of Operations

Exp -15 +

Work Mode - Hybrid

Location - Koregaon Park Pune

Purpose of Role : Providing overall responsibility of our Client's Project

Management delivery capability across multiple projects in accordance to project

scope and our clients corporate governance.

Main Tasks and Responsibilities

Operational

 Provides senior level resolution to customers on project related issues

 Responsible for "coaching" the customer and the Our Client project teams

through the project lifecycle in attaining the objectives of scope, quality,

budget and timeline

 Identifies and mitigates risks on all projects

 Ideally undertake the role of PM on at least one project (e.g. BAU)

 Responsible for the timely recruitment and training of PMs.

Guide team technically and business perspective with the ability to work on

ground.

 Responsible for the appropriate processes, policies and procedures being

applied to projects (e.g. Agile techniques)

 Responsible for ensuring project status reports are issued to customers in

accordance with expectations and are of appropriate quality.

 Perform the role of a conduit between the Project Managers and the Product

team (specifically the Product Managers) to ensure that Project Managers are

fully aware of the Product Roadmap and understand the implication of each

new key feature.

 Promote the development and use of re-usable PM tools and practices

 Foster continual process improvement

Leadership

 Motivation and support of Project Managers and their delivery teams

 Leading and mentoring of Project Managers to promote and develop strong

project management expertise and practises across Our Client's professional

services

 Protecting project budgets by adhering to project scope and ensuring

solutions are appropriate and efficient

 Reviews project estimates and revenue forecasts

 Supporting the pre-sales team to create project proposals as required

Customer Service

 Contributing towards long-term business relationships between Our Client and

customers

 Promoting Our Client's products and solutions to Customers when required

and internally within the Project Management practice.

Compliance

 Reviewing solutions for compliance to product architecture and documenting

outcomes

 Supporting the internal quality and control requirements defined by company

policy

 To abide to the Compliance Policies and Procedures of the Company.

Occupational H&S

 Take reasonable care of your own and other people's Health & Safety in the

workplace.

 Report hazards in your work or in your work environment that may be putting

your or anyone else's Health & Safety at risk

Additional Tasks

 This role entails both domestic and international travel

 In addition to this you are required to carry out any other duties as reasonably

requested by your manage

Person Specification

Experience / Knowledge

 Minimum 15 years' experience in technical leadership of large implementation

projects

 Enterprise solutions in software development

 SDLC and Project Methodologies

 Industry knowledge in Software and Utilities

Personal Attributes

 High energy level and work ethic

 Attention to detail and complex problem solving

 Customer focused

 Mentorship and coaching

Qualifications / Education

 BE / BTech

Specialized Skills

 Software Project Management experience

 People management skills

 Full awareness and knowledge of the Our Client Job Descriptions for all

Professional Services staff.

Detailed understanding of the SDLC and each of the roles and responsibilities

associated with every member of a project team

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