Senior Product Manager

ABOUT TIDE At Tide we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting Tide is transforming the small business banking market with over 1 6 million members globally across the UK India Germany and France Using advanced technology all solutions are designed with SMEs in mind With quick onboarding low fees and innovative features we thrive on making data-driven decisions to help SMEs save both time and money Tide facts Tide is available for UK Indian German and French SMEs Over 1 6 million members 800 000 UK and 800 000 in India and growing rapidly Over 200 million raised in funding Over 2500 Tideans globally - we re diversity champions We have offices in Central London with a member support and technology centre in Sofia Bulgaria technology centres in Serbia Romania Lithuania and Hyderabad and offices in Gurugram and New Delhi India About the Role As Senior Product Manager for Continuous KYC you will be responsible for the product strategy and roadmap for all post onboarding KYX related activities This encompasses both periodic reviews e g annual reviews and event-driven reviews e g changes in customer information high-risk flags You will own the customer experience for these critical processes ensuring they are efficient effective and compliant with all relevant regulations Key Responsibilities Define and execute the product vision Develop and maintain a clear product roadmap aligned with business objectives and regulatory requirements for Continuous KYC Customer Advocacy Champion the customer experience throughout the ongoing KYC lifecycle Understand customer needs and pain points and translate them into product requirements Risk Management Collaborate closely with risk and compliance teams to ensure all ongoing KYC activities are compliant with relevant regulations e g AML KYC CDD OFAC Product Development Delivery Define and prioritise product features and enhancements Work closely with engineering design and data science teams to deliver high-quality KYC solutions Manage the product lifecycle from conception to launch and ongoing iteration Work with the design team to enhance the digital KYC member experience improve the internal agent experience and optimise operational efficiency Data Analysis Insights Analyse customer data and key performance indicators KPIs to identify areas for improvement and inform product decisions Stakeholder Management Effectively communicate product strategy and roadmap to internal and external stakeholders including senior management risk and compliance teams and customers What We re Looking For We are looking for an exceptional KYC product manager to join Tide s KYX team as we build one of the most sophisticated business and individual entity models that allows risk based approach to linked businesses and networks while enabling upselling of products and services You will be comfortable in ambiguous situations and in dealing with matrix management A unique role you ll be able to bring the vision to life whilst playing a leading role within Tide s product team Working alongside experienced product professionals and hand-in-hand with senior developers data engineers operation managers and risk experts to research build ship and improve the product You ve spent at least seven years building products and working extensively with KYC AML Deep understanding of KYC regulations and best practices Experience with designing and delivering customer-centric products in a digital environment Strong analytical and problem-solving skills with the ability to analyse data and draw insights Excellent communication collaboration and stakeholder management skills Ability to thrive in a dynamic and ambiguous environment Experience with Agile methodologies and product development tools Familiarity with financial services and regulatory landscape preferred Proven experience in working with design teams to create exceptional user experiences with a focus on improving both customer and internal user agents operations satisfaction and efficiency You re comfortable working in a fast-moving company where priorities can change and processes may need to be created from scratch You have familiarity with marketplace products in financial admin accounting bookkeeping payroll tax etc or other services KYC digital marketing legal compliance etc You have experience working with risk compliance teams as well as operations teams What you ll get in return Competitive salary Self Family Health Insurance Term Life Insurance OPD Benefits Mental wellbeing through Plumm Learning Development Budget WFH Setup allowance 15 days of Privilege leaves 12 days of Casual leaves 12 days of Sick leaves 3 paid days off for volunteering or L D activities Stock Options Tidean Ways of Working At Tide we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams While remote work is supported we believe in the power of face-to-face interactions to foster team spirit and collaboration Our offices are designed as hubs for innovation and team-building where we encourage regular in-person gatherings to foster a strong sense of community TIDE IS A PLACE FOR EVERYONE At Tide we believe that we can only succeed if we let our differences enrich our culture Our Tideans come from a variety of backgrounds and experience levels We consider everyone irrespective of their ethnicity religion sexual orientation gender identity family or parental status national origin veteran neurodiversity or differently-abled status We celebrate diversity in our workforce as a cornerstone of our success Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members diverse needs and lives We are One Team and foster a transparent and inclusive environment where everyone s voice is heard At Tide we thrive on diversity embracing various backgrounds and experiences We welcome all individuals regardless of ethnicity religion sexual orientation gender identity or disability Our inclusive culture is key to our success helping us build products that meet our members diverse needs We are One Team committed to transparency and ensuring everyone s voice is heard Disclaimer It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities Please be aware that Tide does not charge any fees at any stage of the recruitment process All official Tide job opportunities are listed exclusively on our and applications should be submitted through this channel Communication from Tide will only come from an official tide co email address Tide does not work with agencies or recruiters without prior formal engagement and we do not authorize third parties to make job offers on our behalf If you are contacted by anyone misrepresenting Tide or requesting payment please treat it as fraudulent and report it to us immediately at Your safety and trust are important to us and we are committed to ensuring a fair and transparent recruitment process You personal data will be processed by Tide for recruitment purposes and in accordance with