Technical Support Engineer
4 weeks ago
- Respond to developers technical support requests and feature-related questions via our ticketing system and Developer Forum.
- Contributing to the definition and evolution of Workday Extend methodologies, standards and best practices for support and product delivery.
- Identifying developer needs and cultivate a relationship with the developer to create a compelling experience for Workday Extend platform.
- Manage technical and product issues and escalations, delivering the highest level of developer satisfaction.
- Write sample code, technical articles, and reference applications on some of the basic to intermediate level uses cases using our SDKs and platform.
- Participate in Developer Forum to support the growth of self-help within the Workday Developer Community.
- Have fun
Basic Qualifications
- 3 to 5 years of Programming experiencein one or more of the following: REST/JSON, XML, Java, JavaScript, Node.js, React, Ruby, and Python.
- 3 to 5 years of experience providing technical support for enterprise software applications
- Experience in debugging code issue utilizing stack traces
Other Qualifications
- Understanding of OAuth flows
- Excellent verbal, written and interpersonal communication skills
- Empathy for developers and their development/learning process
- Demonstrated creative problem-solving approach and strong analytical skills
- Must be ready to work in rotation shifts (8:00 am IST - 5:00 pm IST and 11:00 am IST - 8:00 pm IST)
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