Dynamics 365 CE Consultant

Job Description

About the Role

Are you passionate about driving digital transformation and delivering impactful solutions We are seeking an experienced and dynamic Techno-Functional Dynamics 365 Customer Engagement (CE) Consultant to join our team at Qniverse Quality Assurance Pvt. Ltd.

This is a Hybrid Work Culture role, offering the flexibility to work from both our Powai, Mumbai office and remotely. You will play a pivotal part in implementing, configuring, and optimizing Microsoft Dynamics 365 CE applications tailored to client needs, combining functional consulting expertise with hands-on technical skills to deliver high-impact business solutions.

Key ResponsibilitiesFunctional & Business Consulting

- Lead requirements-gathering workshops to understand client business processes, objectives, and challenges.
- Translate business needs into detailed functional design documents for configuration and customization.
- Map requirements to Dynamics 365 CE capabilities, ensuring alignment with industry best practices.
- Deliver end-user training and provide ongoing support to ensure solution adoption.
- Offer strategic recommendations based on the latest Dynamics 365 CE features and roadmap updates.

Technical Configuration & Integration

- Configure Dynamics 365 CE entities, forms, workflows, business process flows, business rules, and security roles.
- Customize solutions using Power Platform tools (Power Automate, Power Apps, Power BI).
- Integrate Dynamics 365 CE with other enterprise applications via APIs, Azure services, and middleware tools.
- Manage data migration activities including mapping, cleansing, and import/export.
- Troubleshoot and resolve technical issues while optimizing system performance.

Project Delivery & Leadership

- Collaborate with developers, solution architects, and project managers to deliver quality solutions on time.
- Create and execute test cases for functional, integration, and user acceptance testing.
- Contribute to pre-sales activities including solution validation, effort estimation, and client demonstrations.
- Mentor and coach junior team members in solution design and delivery approaches.
- Ensure deliverables meet scope, budget, and quality requirements.

Requirements

- Bachelors degree in IT, Computer Science, Business Systems, or related field.
- Proven experience delivering Dynamics 365 CE implementations in a techno-functional or lead consultant role.
- Deep knowledge of Sales, Customer Service, Marketing modules, & Field Service.
- Hands-on experience with Power Platform (Power Automate, Power Apps, Power BI).
- Familiarity with integration techniques (REST APIs, DataVerse, Azure Logic Apps, middleware).
- Understanding of CRM security roles, workflows, and data models.
- Excellent leadership, facilitation, and communication skills with both business and technical stakeholders.
- Experience working with ERP Application like (BC And F&O) and its integration with other systems.
- Experience working with Agile delivery methodologies and project management tools.
- Relevant Microsoft certifications preferred.
- Willingness to travel for client engagements if required.

Key Attributes

- Strategic thinker with the ability to balance technical feasibility and business value.
- Customer-focused, proactive, and solutions-oriented.
- Strong analytical and decision-making skills.
- Team player with the ability to work independently in a fast-paced environment.

Benefits

- Competitive salary and performance-based incentives.
- Professional development and Microsoft certification sponsorship.
- Flexible Hybrid Work Culture (office + remote).

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