Immediate Start: Process Associate

2 weeks ago

Coimbatore Tamil Nadu, India Bosch Full time

Company Description Bosch Global Software Technologies Private Limited is a 100 owned subsidiary of Robert Bosch GmbH one of the world s leading global supplier of technology and services offering end-to-end Engineering IT and Business Solutions With over 28 200 associates it s the largest software development center of Bosch outside Germany indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US Europe and the Asia Pacific region Roles Responsibilities Join a team that provides Level 1 and 2 Helpdesk support Voice Non-Voice for BOSCH and its global customers The individual must possess basic skills abilities to perform the essential functions Responsibilities Provide Level 1 and Level 2 support for tools applications and co-ordinate with stakeholders until closure Obtain and evaluate all relevant data to handle complaints and enquiries Monitor and Dispatch incidents tickets to the right technical solution group Efficiently resolve complaints to completion and achieve customer satisfaction Complete call notes and reports as necessary and update them in the CRM Report creation using MS office tools Record details of comments enquiries complaints and actions taken Manage administration communication and coordination with internal departments Flexible and willing to work in shifts - 24 7 helpdesk environment Qualifications- 1 Year - 2 years of recent work experience in handling tickets and supporting any tools applications Exposure and understanding of ITIL concepts Good working knowledge of MS Office tools MS Excel - Advanced MS PowerPoint - Advanced English German Excellent verbal and written communication skill Qualifications Educational qualification Any graduation Degree Experience 1-2 years Mandatory requires Skills English German Excellent verbal and written communication skill Preferred Skills Additional Information Work Location would be Guindy Chennai

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