15h Left Leadership

3 weeks ago


Bengaluru, Karnataka, India Home Credit Full time
Job Description

Role Responsibilities:

- Manage a team of 15 outbound operators handling 04 bucket collections.
- Monitor KPIs and SLA adherence, ensuring individual targets are met.
- Conduct call audits, team meetings, and prepare performance reports.
- Oversee recruitment, coaching, roster management, and attrition control.

Job Requirements:

- 24 years of team leadership experience in outbound collections.
- Strong skills in monitoring performance and motivating teams.
- Proficiency in coaching, report generation, and workforce planning.
- Excellent communication and interpersonal skills.

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