Customer Success

1 week ago

Noida, India A factory automation company (Funded Startup) Full time

Responsibilities: Key Responsibilities 1. Customer Onboarding & Implementation - Coordinate end-to-end onboarding of new clients onto Df-OS. - Conduct training sessions for users at all levels (operator to management). - Track onboarding progress and ensure timely go-live. 2. Customer Engagement & Relationship Management - Build strong relationships with plant teams, business heads, and decision-makers. - Conduct regular review meetings to assess usage, adoption level, and client satisfaction. - Act as the escalation point for customer queries and concerns. 3. Product Usage Monitoring - Monitor Df-OS usage across modules via dashboards. - Identify gaps in adoption and suggest necessary interventions. - Track active users, module utilization, and workflow adherence. 4. Issue Resolution & Coordination - Log, track, and close customer-reported issues in coordination with the technical team. - Ensure timely communication with clients regarding updates and resolutions. - Validate reported issues by checking device connectivity, user errors, and configuration mismatches. 5. Renewal & Retention Management - Track license renewal timelines and proactively engage clients for timely renewals. - Share renewal summaries, agreements, and commercials with clients. - Work with internal teams to ensure smooth invoicing and payment follow-ups. - Contribute to reducing churn and improving customer lifetime value. 6. Reporting & Documentation - Maintain accurate records of customer interactions, issues, and feedback. - Prepare monthly usage and performance reports for clients. - Update internal CRM and project tracking tools regularly. Key Skills & Competencies - Strong communication and interpersonal skills. - Problem-solving ability with a customer-first mindset. - Understanding of manufacturing processes (preferred). - Ability to conduct training, presentations, and stakeholder communication. - Knowledge of digital transformation tools or SaaS platforms (added advantage). - Basic data interpretation skills to read dashboards and reports. Qualifications: Bachelor’s degree (Engineering/Science preferred). 1–3 years of experience in customer success, project coordination, implementation, or client-facing roles. Experience with manufacturing clients or SaaS products is a plus. Share cvs with radha@marketscope.in

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    1 week ago

    Noida, India A factory automation company (Funded Startup) Full time

    Responsibilities: Key Responsibilities1. Customer Onboarding & ImplementationCoordinate end-to-end onboarding of new clients onto Df-OS.Conduct training sessions for users at all levels (operator to management).Track onboarding progress and ensure timely go-live.2. Customer Engagement & Relationship ManagementBuild strong relationships with plant teams,...

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    1 week ago

    Noida, India A factory automation company (Funded Startup) Full time

    Responsibilities: Key Responsibilities1. Customer Onboarding & ImplementationCoordinate end-to-end onboarding of new clients onto Df-OS.Conduct training sessions for users at all levels (operator to management).Track onboarding progress and ensure timely go-live.2. Customer Engagement & Relationship ManagementBuild strong relationships with plant teams,...

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    1 week ago

    Noida, India A factory automation company (Funded Startup) Full time

    Responsibilities: Key Responsibilities1. Customer Onboarding & ImplementationCoordinate end-to-end onboarding of new clients onto Df-OS.Conduct training sessions for users at all levels (operator to management).Track onboarding progress and ensure timely go-live.2. Customer Engagement & Relationship ManagementBuild strong relationships with plant teams,...

  • Customer Success

    1 week ago

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  • Customer Success

    1 week ago

    Noida, India A factory automation company (Funded Startup) Full time

    Responsibilities: Key Responsibilities 1. Customer Onboarding & Implementation Coordinate end-to-end onboarding of new clients onto Df-OS. Conduct training sessions for users at all levels (operator to management). Track onboarding progress and ensure timely go-live. 2. Customer Engagement & Relationship Management Build strong relationships with plant...

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