Process Executive

5 days ago


Bengaluru, Karnataka, India Infosys BPM Limited Full time
Job Description

Key Responsibilities:

- Customer Service JD
- Job Description Process Executive Sr process executive Process specialist as per experience Location Pune Bengaluru Employment Type Full Time
- Key Responsibilities
- Provide first level resolution to the customers
- Diagnose and troubleshoot technical issues escalating more complex problems to higher level support when necessary
- Deliver exceptional customer service by acknowledging issues promptly showing empathy and using positive language
- Build rapport with customers through active listening effective communication and attention to detail
- Handle customer objections and concerns efficiently ensuring a smooth and satisfactory resolution
- Document and track customer interactions and technical issues in the service management system
- Stay up to date with product knowledge and industry trends to provide accurate information and support
- Participate in ongoing training and upskilling programs to enhance technical and customer service skills
- Must to adhere and non negotiables
- Excellent in communication
- Need to work on US shift timings
- Need to complete specific and dedicated training programs set by the client
- 24 7 flexible shifts
- 100 WFO no hybrid
- Preferred Qualifications Any Graduate
- Additional certifications in customer service upskilling
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