Customer Service Admin

5 days ago


Gurugram, India Agilent Technologies Full time

Job Description Job description Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. - Expertise on the process and able to work with very limited support and guidance from Supervisor. Clarity of thoughts and deep understanding of the process is key. - Works on the allocated task assigned within the given timelines by following the standard process SOP and WI. - Quality is of utmost importance for the process. - May be responsible for booking orders, and/or processing quotes. - Awareness of SAP CRM and Smartsheet are preferred. - Must know how, what and when to communicate relevant information. - Works very closely with partners and ensuring their expectations are met and we'll-handled within process guidelines - Resolves problems by applying established policies, procedures and tactics.



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