It Support Executive

3 days ago


Thane MH IN Webkorps Optimal Solutions Full time

Requirement 1-2 years of experience in customer-facing IT Support Ability to diagnose and troubleshoot basic technical issues Excellent problem-solving and multitasking skills Customer-oriented attitude and Excellent communication skills Bachelor s degree in computer science or any related engineering degree Fluent English Ticket Logging Tool knowledge Basic laptop configurations and repair Vendor Coordination for logging tickets with OEM and follow up the ticket for closure Alert monitoring Follow-up and closure of the call and enable in the investigation analysis ITIL knowledge Good Knowledge in O365 and M365 apps Understanding of Drivers Patches Tools download from OEM web site Basic Networking and Anti-Virus Support at client side Desktop hardware troubleshooting part replacement Printer Scanner HUB Switch Installation Job Type Full-time Experience IT Support 1 year Required Work Location In person



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