Collection Executive

21 hours ago

Bharuch GJ IN Khushbu Auto Finance Limited Full time

A collection officer s primary responsibility is to manage and recover outstanding debts for a company or organization This involves contacting debtors negotiating payment plans and taking necessary legal action to recover the debt while adhering to legal and ethical guidelines Key Responsibilities Debt Collection Identifying and contacting customers with overdue accounts either through phone calls emails or letters to collect payments or negotiate payment plans Account Management Maintaining accurate records of all collection activities including payment plans amounts paid and communication logs Negotiation and Problem-Solving Working with debtors to find mutually agreeable solutions for repayment addressing any concerns or disputes and potentially negotiating settlements Legal Compliance Ensuring all debt collection activities are conducted within legal and ethical boundaries including adhering to relevant regulations like the Fair Debt Collection Practices Act FDCPA Collaboration Working with other departments like legal customer service and sales to resolve complex issues and improve collection processes Reporting and Analysis Tracking and reporting on collection efforts analyzing data to identify trends and areas for improvement and providing regular updates to management Process Improvement Identifying opportunities to enhance collection strategies and workflows potentially leveraging new technologies and tools to improve efficiency and recovery rates Customer Service Maintaining a professional and respectful demeanor when interacting with debtors even in challenging situations to preserve the company s reputation and potentially salvage customer relationships Legal Action if needed Initiating legal proceedings such as repossession or legal action when other collection efforts fail requiring collaboration with legal counsel Skills and Qualifications Communication and Negotiation Skills Effective communication is crucial for interacting with debtors explaining payment options and negotiating mutually agreeable solutions Problem-Solving Skills The ability to analyze account information identify the root causes of non-payment and develop creative solutions for repayment is essential Organizational Skills Managing a high volume of accounts tracking communication and maintaining accurate records requires strong organizational skills Legal Knowledge Understanding relevant laws and regulations related to debt collection such as the FDCPA is crucial for ensuring compliance Empathy and Professionalism Maintaining a professional and respectful demeanor even when dealing with difficult debtors is essential for preserving the company s reputation and potentially salvaging customer relationships Knowledge of Collection Software Familiarity with debt collection software and other relevant tools is often required to track accounts manage communication and generate reports Experience Prior experience in collections customer service or a related field is often preferred Job Type Full-time Pay 15 000 00 - 20 000 00 per month Benefits Health insurance Paid time off Provident Fund Schedule Day shift Work Location In person

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