Supervisor, Security Operations

You want more out of a career A place to share your ideas freely - even if they re daring or different Where the true you can learn grow and thrive At Verizon we power and empower how people live work and play by connecting them to what brings them joy We do what we love - driving innovation creativity and impact in the world Our V Team is a community of people who anticipate lead and believe that listening is where learning begins In crisis and in celebration we come together - lifting our communities and building trust in how we show up everywhere always Want in Join the VTeamLife What you ll be doing The Verizon Security Assistance Team VSAT is a 24x7x365 operation responsible for ensuring all court orders search warrants wireless exigent situations and lawfully authorized electronic surveillance are handled confidentially and in compliance with all company policies and applicable laws In addition to responding to legal requests VSAT also provides educational presentations for law enforcement to further demonstrate our commitment to public safety The Supervisor Security Operations position is part of the Subpeona Compliance Team within the Verizon Security Assistance Team VSAT reporting into Corporate Security The primary mission of the Verizon Corporate Security Organization is to ensure the safety and security of Verizon employees The Supervisor is accountable for meeting and exceeding the 2025 operational business metrics while simultaneously safeguarding customer information business records and providing a 5-star customer experience Responsibilities will include Leading a team of analysts provide guidance coaching knowledge tools and training to perform their job functions Recruiting mentoring and developing analysts and nurturing an environment where they can excel through encouragement and empowerment Applying policies procedures and guidelines appropriately and setting the example for communication skills work ethic and sound judgment Adapting technology initiatives and becoming the subject matter expert on these new technologies leading and teaching the team the technical aspects Developing implementing and maintaining systems procedures and policies by leveraging technology knowledge to drive simplification efforts Maintaining the highest quality of service by monitoring employee law enforcement interactions to ensure quantitative and qualitative objectives are met Developing appropriate performance metrics that are aggressive yet achievable Analyzing data and leveraging tools that provide actionable insights that drive performance productivity and optimal efficiency Tracking and reporting actual metric results to the team and providing input on areas for improvement when necessary Exercising judgment in selecting methods techniques and evalu tion criteria for obtaining results Reviewing and responding to complex issues and questions Analyzing statistics and preparing reports for management Collaborating cross-functionally to analyze needs and develop innovative solutions What we re looking for No stranger to succeeding in a fast-paced environment You juggle competing priorities with ease Using your sound judgment you quickly grasp the details of a situation and know just the right next step Inspiring and developing a team to achieve great results is personally rewarding for you People trust you and count on you for your ability to build relationships at all levels You ll need to have Bachelor s degree or four or more years of work experience Four or more years of relevant experience required demonstrated through work experience and or military experience Experience leading a team Eligibility to apply for obtain and maintain the appropriate security clearance with the willingness to adhere to all ongoing requirements to maintain cleared status as it is a requirement of the position Willingness to travel up to 25 of the time Even better if you have one or more of the following Knowledge of VSAT operations and key goals objectives Experience supervising in a 24x7x365 operation Experience with VSAT systems Secret or TS clearance Excellent demonstrated verbal and written communication skills Proven track record of building strong cross functional working relationships Demonstrated ability to execute and meet deadlines in short and changing timelines Experience creating Root Cause Analysis reviews and recommendations Operational Experience Ability to think strategically and to lead Advanced troubleshooting and multi-tasking Act with a sense of urgency with focus on accuracy organization and detail If Verizon and this role sound like a fit for you we encourage you to apply even if you don t meet every even better qualification listed above Where you ll be working In this worksite-based role you ll work onsite at a defined location s Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer We evaluate qualified applicants without regard to veteran status disability or other legally protected characteristics Benefits and Compensation Our benefits are designed to help you move forward in your career and in areas of your life outside of Verizon From health and wellness benefit options including medical dental vision short and long term disability basic life insurance supplemental life insurance AD D insurance identity theft protection pet insurance and group home auto insurance We also offer a matched 401 k savings plan stock incentive programs up to 8 company paid holidays per year and up to 6 personal days per year parental leave adoption assistance and tuition assistance plus other incentives we ve got you covered with our award-winning total rewards package Depending on the role employees have the opportunity to receive compensation in the form of premium pay such as overtime shift differential holiday pay allowances etc Newly hired employees receive up to 15 days of vacation per year which grows with additional service For part-timers your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances The salary will vary depending on your location and confirmed job-related skills and experience This is an incentive based position with the potential to earn more For part-time roles your compensation will be adjusted to reflect your hours The annual salary range for the location s listed on this job requisition based on a full-time schedule is 83 500 00 - 160 000 00 Save Saved Open sharing options Share Related Jobs Save Saved Bedminster New Jersey 2 other locations Operations Save Saved Irving Texas Operations Save Saved Southlake Texas 8 other locations Network Stay in touch Even if you re not a V Teamer yet we d love to keep you in the loop We can t help it-connection is kind of our thing So be sure to sign up to become part of our network