Lead Software Engineer

Company Description Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives To create a better experience for their customers and employees To help them grow Software is a choice that can make or break a business Create better or worse experiences Propel or throttle growth Business software has become a blocker instead of ways to get work done There s another option Freshworks With a fresh vision for how the world works At Freshworks we build uncomplicated service software that delivers exceptional customer and employee experiences Our enterprise-grade solutions are powerful yet easy to use and quick to deliver results Our people-first approach to AI eliminates friction making employees more effective and organizations more productive Over 72 000 companies including Bridgestone New Balance Nucor S P Global and Sony Music trust Freshworks customer experience CX and employee experience EX software to fuel customer loyalty and service efficiency And over 4 500 Freshworks employees make this possible all around the world Fresh vision Real impact Come build it with us About the Role We are seeking a Lead - Developer Relations DevRel to drive our developer engagement strategy and build a thriving ecosystem around our products As the bridge between our engineering teams and the developer community you will lead initiatives that empower developers advocate for their needs and amplify our technology s impact This role combines technical expertise with community leadership content creation and evangelism Key Responsibilities Strategic Leadership Define and execute the developer relations strategy to strengthen community engagement and product adoption Community Building Build nurture and scale a global developer community through programs advocacy and partnerships Content Enablement Oversee the creation of high quality developer resources tutorials blogs sample apps workshops documentation to simplify onboarding and usage Advocacy Evangelism Represent the company at conferences meetups hackathons and online forums delivering impactful talks demos and workshops Feedback Loop Partner with product and engineering teams to channel developer feedback into product improvements and roadmap decisions Open Source Ecosystem Champion open-source contributions foster collaborations and support developer influencers and ambassador programs Cross-Functional Collaboration Work closely with marketing product and sales to design campaigns and strategies tailored to developer audiences Mentorship Guide and mentor junior DevRel team members setting best practices for community engagement and technical advocacy Qualifications Qualifications Bachelor s degree in Computer Science Engineering or related field Master s preferred 7 years of experience in software development or developer- facing roles with at least 3 years in Developer Relations Advocacy Strong technical background with proficiency in one or more modern programming languages e g Java Python JavaScript Proven track record of creating technical content tutorials blogs videos demos and delivering presentations at developer events Deep understanding of developer communities open source ecosystems and modern software practices Excellent communication and storytelling skills with the ability to simplify complex technical concepts Experience building or scaling developer programs communities or ambassador initiatives Familiarity with cloud DevOps APIs and modern development stacks Ability to thrive in a fast-paced cross-functional and global environment Willingness to travel for community and industry events Additional Information At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business