Senior Programs Associate

Job Description Job location: Remote in India About the role: The Senior Programs Associate will be managing and scaling Sun King's India PayGo product ecosystem - including smartphones, solar inverters (grid-tied and off-grid), and work on any technical issues both on the hardware and software side of the field activities. This cross-functional role blends strategic planning, program coordination, vendor and stakeholder engagement, technical enablement, and field operations. The ideal candidate will bring solid execution skills, familiarity with technology systems, and a structured approach to improving product rollout, compliance, and field-level effectiveness. The role will require to travel up to 50% across India and may occasionally require travel to other Sun King markets globally. What you will be expected to do a) Program & Project Management: - Oversee planning and execution of technical and operational programs. - Maintain project documentation and provide timely updates to relevant stakeholders. - Apply structured thinking and use data tools to address project challenges. - Manage CRM administrative activities setup and project approval workflows. b) Device Management & Technical Operations: - Manage Mobile Device Management (MDM) for smartphones (e.g., KnoxGuard, PayTrigger), ensuring provisioning, security, and adherence to policy. - Perform regular device-level testing (e.g., jailbreak detection, compliance checks, feature testing). - Monitor phone-related risks through available dashboards and escalate where needed. - Suggests software improvements or process changes. c) Cross-functional Coordination: - Coordinate with Customer Support and field teams to resolve technical concerns post-purchase. - Ensure operational issues related to phones and inverters are identified and addressed in a timely manner. d) Product & Vendor Coordination: - Engage with cross-functional teams (R&D, Product, Sales) and OEMs/vendors for specification finalization, certification processes, and product customization. - Ensure products comply with internal standards and applicable external policies or regulations. - Contribute to go-to-market strategies and provide input to product and commercial teams. e) Stakeholder Engagement & Field Insights: - Work with government bodies (e.g., MNRE, DISCOMs) to align with schemes and obtain necessary approvals. - Conduct regular field visits to gather insights from regional teams (Energy Officers, Area Sales Managers, Regional Sales Managers). - Document field inputs and coordinate follow-ups with internal stakeholders. You might be a strong candidate if you have/are - A bachelor's degree in engineering or related discipline; MBA is a plus. - 2+ years of experience in program or project management within telecom, energy, or logistics sectors. - Knowledge of mobile technologies, MDM tools, and PAYG systems. - Proficiency with tools such as Appsheet, Google AppScript, Zapier, Office 365, and CRM platforms. - The ability to manage structured processes across teams with precision and clarity. - Effective communication skills for engaging with both internal and external teams. Preferred Skills: - PMP or equivalent project management certification. - Familiarity with regulatory guidelines from RBI or other Indian authorities. - Experience working with BI/reporting tools like Looker. - Ability to operate across functions and provide structured inputs for improvement. - Problem-solving mindset with attention to systems and operational detail. What Sun King offers: - Professional growth in a dynamic, rapidly expanding, high-social-impact industry - An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet. - A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. - Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership. We place great importance on sustaining a diverse, inclusive work environment: We believe that innovation and understanding comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state. Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, color, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability. Recruitment disclaimer: Sun King maintains high ethical standards in its recruitment processes, and invitations for interviews and job offers are based entirely on merit and qualified experience. Sun King will never request payment in any form, whether monetary, as favors, or in kind, at any stage of our recruitment or selection process.