Field Service Rep I- NW

Job Description

Nalco, an Ecolab Company, is looking for aField Service Representativeto join its leading Nalco Water team. If you are a passionate professional that enjoys interacting with customers and likes to work in an autonomous environment, we invite you to apply. You will be joining a talented team that supports water treatment applications for a variety of industries. In this position, you will manage and develop long standing client relationships, with an intense focus on exceeding client expectations and driving service delivery. You will have a hands-on approach to service and deliver value through developing and managing technical projects to solve customer problems.

Short summary:

Install and erect feed & douse systems at customer end + troubleshooting for customers, spare management, health check of systems, inventory management, work with EPD team on installation.

What's in it For You:

- You will join a large growing company and work with some of our leading customers
- Flexible, independent work environment where you will plan your own schedule
- Access to best-in-class resources, tools, and technology
- Enjoy a paid training program allowing you to learn from successful professionals
- Comprehensive benefits packages in line with market and industry standards
- Receive a company service vehicle for business & personal use
- Opportunity for a long term, advanced career path in service, sales, corporate accounts or management
- Thrive in a company that values a culture of safety to include top-notch safety training and personal protection equipment
- What You Will Do:
- Support district sales personnel in the handling of Company program service calls on existing products and services and assist in the correction problems as appropriate.
- Participate in design reviews, new application start-ups, and evaluations. Assist in critiquing products for serviceability, performance, and reliability.
- Inter-act with appropriate company resources and work as a team.
- Ability to assess on-site field problems and operate required testing equipment to return systems to customer conformance.
- Assist in the preparation of reports detailing technical problems and solutions to initiate necessary corrective product modifications and/or recommended process changes. Document value provided to the customer whenever possible.
- Assist in the development of troubleshooting service guides and bulletins on existing products. Assume lead role of maintaining troubleshooting guides/bulletins and distribution to departments when required.
- Work with other district personnel toward continuous improvement of policies and procedures resulting in increased customer satisfaction.
- Complete adherence of Ecolab s safety protocol at site and strict adherence of Ecolab s Information security protocol.
- Regular interactions with Industry technical consultants in a pro-active manner to mitigate any troubleshooting call at Customer site.
- Water treatment or specialty chemical industry experience.
- cooling towers and heat exchangers would be an advantage.
- Ability to sell value-added products to customers.
- Carry aptitude and confidence to deal with large national and multi-national customers
- Strong mechanical aptitude
- Experience working with MS Excel Spreadsheets.
- Experience working with Microsoft Power Point and MS Word.
- Career path / Development plan:
- Minimum Qualifications:
- Bachelor s degree in chemistry
- 0-1 years of technical service or field sales support experience
- Experience working with Microsoft Office Suite
- Physical Demands:
- Must be able to access and be comfortable with working in a variety of conditions and be able to perform the essential duties of the position.
- Must be able to pass a drug screen and physical exam.