Customer Success Manager
3 weeks ago
Job Description Roles & Responsibilities: Customer Success & Relationship Management. Develop and maintain strong, long-term relationships with key clients, serving as their primary point of contact. Understand customer needs, goals, and pain points to provide tailored solutions that drive value. Proactively engage with customers to ensure product adoption, satisfaction, and retention. Conduct regular business reviews and customer check-ins to assess performance and growth opportunities. Account Growth & Revenue Expansion. Identify upsell and cross-sell opportunities within existing accounts to maximize revenue. Collaborate with sales and marketing teams to drive expansion strategies. Negotiate contract renewals and expansions to ensure long-term partnerships. Analyze account performance and market trends to inform strategic decision-making. Collaboration & Process Improvement Work closely with internal teams, including sales, marketing, and product, to align customer success strategies with business objectives. Provide customer feedback to product teams for continuous improvement. Develop and optimize customer success processes, playbooks, and best practices. Mentor and guide junior account managers to enhance team performance. Requirements 5 years of experience in account management, customer success, or a relatedfield, with at least 4 years in a leadership role. Experience in CAD and BIM services or a similar technical field is preferred. Proven ability to cultivate and maintain strong client relationships. Strong analytical skills to drive business growth through data and trend analysis. Excellent communication skills, with the ability to influence and negotiateeffectively. Strong collaborative skills, working across teams to align objectives. Ability to anticipate challenges and proactively develop effective solutions. Familiarity with CRM tools and customer success platforms. Demonstrated experience in managing daily deliverables for multiple accounts, ensuring client satisfaction and operational excellence. Benefits Salary at par with the industry Mediclaim Sodexo Meal Pass Annual Variable Pay - Incentives
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Customer Success Manager
7 days ago
Pune, India Zipy Full timeJob Description About Zipy Zipy helps engineering and product teams debug production issues faster using real-time session replay, error monitoring, and AI-driven insights. We work with fast-growing SaaS companies focused on product reliability and exceptional developer experience. We're looking for a motivated Customer Success Manager based in Pune to...
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Customer Success Manager
2 days ago
Pune, India PadCare Full timeJob Description About us: At PadCare, we're on a mission to make hygiene sustainable. Founded in 2018, we have developed India's first patented sanitary napkin recycling technologyPadCareX. But we're not just solving a waste problem, we're building a circular economy that champions environmental resilience and social equity. Our service model closes the loop...
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Customer Success Manager
19 minutes ago
Pune, India Acoustic Full timeAs a member of the broader Acoustic Customer Success Organization, a Customer Success Associate acts as a bridge between Acoustic and its Customer’s playing a pivotal role in ensuring that our customers achieve rapid time to value from their investment in Acoustic Connect working closely with the assigned Customer Success Director and various internal...
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Customer Success Manager
4 weeks ago
India Gleantap Full timeCompany DescriptionGleantap is an intelligent customer experience platform for fitness & wellness clubs, enabling them to enhance sales & marketing efforts through data-driven campaigns. Businesses can utilize contextual data, AI, and automations to boost lead conversions and customer retention.Role DescriptionThis is a full-time remote role for a Customer...
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Customer Success Manager
6 days ago
Pune, Maharashtra, India Gsource Technologies LLC Full timeThe idealKey Account Manager / Customer Success Manageris a passionate, self-motivated, and detail-oriented team player who is committed to the success of our North American customers. You will focus on growing and developing existing clients, as well as generating new business by identifying, implementing and executing new...
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Customer Success Manager
6 days ago
Pune, India JobTalk AI Full timeClient Success Manager – JobTalk.ai (Onsite Pune | EST Shift)Location: Pune, India (Onsite strongly preferred)Shift: 7:30 PM IST – 4:30 AM IST (US EST Hours)Remote: Considered only for exceptional, highly experienced candidatesAbout JobTalk.aiJobTalk.ai is an advanced AI Voice Agent built for recruiters . Our platform helps staffing teams make...
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Customer Success Manager
3 weeks ago
India ORO Labs Full timeLocation: Chennai / Bangalore / Pune(Remote with occasional travel) Employment Type: Full-Time About Us ORO Labs is an agentic procurement orchestration company on a mission to humanize the procurement experience. Founded in 2020 by former SAP Ariba product leaders, ORO delivers effortless user experiences so businesses can shorten cycle times, decrease risk...
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Customer Success Manager
3 weeks ago
India ORO Labs Full timeLocation : Chennai / Bangalore / Pune(Remote with occasional travel) Employment Type : Full-Time About Us ORO Labs is an agentic procurement orchestration company on a mission to humanize the procurement experience. Founded in 2020 by former SAP Ariba product leaders, ORO delivers effortless user experiences so businesses can shorten cycle times, decrease...
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Customer Success Manager
3 weeks ago
India ORO Labs Full timeJob Description Location: Chennai / Bangalore / Pune(Remote with occasional travel) Employment Type: Full-Time About Us ORO Labs is an agentic procurement orchestration company on a mission to humanize the procurement experience. Founded in 2020 by former SAP Ariba product leaders, ORO delivers effortless user experiences so businesses can shorten cycle...
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Customer Success Manager
2 weeks ago
Pune, Maharashtra, India, Maharashtra Persistent Systems Full timeAbout Position:We are seeking a highly experienced Senior DevOps Engineer with deep expertise in Azure cloud services and a strong development background. This role is ideal for professionals who thrive in fast-paced environments and are passionate about building scalable, secure, and automated infrastructure solutions. You will lead DevOps initiatives,...
