EWM AMS lead consultant

4 days ago

Bengaluru, Karnataka, India Tech Stalwart Solution Full time
Job Description

Key Responsibilities:

- Act as the primary point of contact for SAP EWM-related AMS support and issues.
- Lead and manage the AMS support team (onsite/offshore) for SAP EWM incidents, service requests, and change requests.
- Analyze, troubleshoot, and resolve complex issues in SAP EWM module, including warehouse structure, inbound/outbound processes, RF screens, and warehouse monitor.
- Collaborate with business users and cross-functional IT teams to understand requirements and deliver solutions.
- Coordinate regular AMS activities: incident resolution, system monitoring, batch job monitoring, and routine maintenance.
- Identify and implement process improvements, system optimizations, and automation opportunities.
- Prepare and maintain AMS documentation including SOPs, RCA reports, and knowledge base articles.
- Manage SLAs, KPIs, and provide regular reporting to stakeholders.
- Support minor enhancements, testing (unit, integration, UAT), and deployment activities.
- Ensure proper change management and compliance with IT governance processes.
- Mentor and guide junior consultants in the AMS team.

Key Skills & Qualifications:

- Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent.
- Minimum 8 years of SAP experience with at least 4 years in SAP EWM (embedded or decentralized).
- Proven AMS experience in a lead role in support/maintenance projects.
- Strong functional knowledge of warehouse processes (inbound, outbound, inventory, HU management, RF).
- Experience with EWM integration with MM, SD, TM, and third-party systems.
- Familiarity with debugging and working with ABAP team for custom developments.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management skills.
- ITIL certification or familiarity with ITIL-based processes is a plus.
- Experience working in global delivery models (onsite-offshore) is an advantage.

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