Lead Consultant SaaS App

Job Description

Ready to build the future with AI
At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Lead Consultant - SaaS App
In this role, should have Hands on experience on Cloud SaaS applications like OneTrust, Monday.com, Inkling, Smart Agreement Suite and management experience in Ethics and Compliance domain with Global StakeholdersResponsibilities.Experience in providing technical support on multiple SaaS applications , troubleshooting and resolving issues.
.Experience in working with low-code and no-code platforms such as One-Trust and Monday.com, having worked on a privacy and compliance management platform would be an added advantage.
.Should be able to work closely with cross-functional teams to escalate and resolve complex issues, ensuring seamless service delivery.
.Strong communication skills, both verbal and written, with the ability to interact effectively with clients.
.Serve as the primary point of contact for clients, ensuring timely and effective resolution of their queries and issues and be able to work independently.
.Knowledge of ITIL practices and experience with tools such as ServiceNow to manage incidents and service requests efficiently, ensuring minimal disruption to client operations.
.Maintain comprehensive documentation of support activities, solutions, and best practices to enhance team knowledge and client satisfaction.

Qualifications we seek in you
Minimum Qualifications

.BE/B Tech/M Tech/MBA

Preferred qualifications

.Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and clients.
.Demonstrated ability to lead and inspire teams to achieve common goals and objectives.
.Problem-solving skills with a solution-oriented approach to overcome challenges.
.Ability to work in a fast-paced and ever-changing environment, prioritizing tasks and managing multiple projects simultaneously.
.Strong analytical and decision-making abilities to ensure efficient project delivery.

Why join Genpact
. Lead AI-first transformation - Build and scale AI solutions that redefine industries
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
. Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
. Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

---