Senior Bizops Engineer

Our Purpose Mastercard powers economies and empowers people in 200 countries and territories worldwide Together with our customers we re helping build a sustainable economy where everyone can prosper We support a wide range of digital payments choices making transactions secure simple smart and accessible Our technology and innovation partnerships and networks combine to deliver a unique set of products and services that help people businesses and governments realize their greatest potential Title and Summary Senior BizOps Engineer Site Reliability Engineer BMC Discovery Admin The Configuration Management Inventory BizOps team is looking for a BizOps SRE who is experienced in Linux and or Unix System administration A perfect candidate would also have experience administering the BMC Discovery application In this role you will maintain the current BMC Discovery infrastructure which is dominantly Linux based You will also be leading Mastercard towards developing new solutions to meet our internal company needs across a variety of network topologies on premise hybrid and cloud solutions Significant internal training opportunities exist to ensure you will be up and running successfully We need team members with an appetite for change and pushing the boundaries of what can be done Experience in working across global development operations and product teams to prioritize needs and to build relationships is a must Role The role of business operations is to be the production readiness steward for the platform This is accomplished by closely partnering with developers to design build implement and support technology services A business operations engineer will ensure operational criteria like system availability capacity performance monitoring self-healing and deployment automation are implemented throughout the delivery process Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development quality release and product organizations Ultimately the role of Biz Ops is to align Product and Customer Focused priorities with Operational needs We regularly review our run state not only from an internal perspective but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications All About You Provides technical leadership and support to a distributed team managing globally distributed infrastructure Configure deploy and administer Linux-based systems across multiple environments Administer the BMC Discovery Software which serves the role of Configuration Management Inventory collection from nearly every type of IT Infrastructure that exists Troubleshoot Network Connectivity and or Credential issues such as SSH to Linux Unix Platforms WMI Query and Powershell to Windows SNMP to Network Devices API Connections for example Credential and Connection to Cloud Providers AWS Azure GCP etc Discuss plan and manage change implementation for upgrades releases migrations and other maintenance Monitor and respond to system alerts and failures Develops plans to improve quality for each project that impacts the platform Ensures platform procedures are developed with best practices and standards and are well documented Helps to innovate on new methodologies to improve Business Operations Coaches junior level employees on Business Operations best practices Engage in and improve the whole lifecycle of services from inception and design through deployment operation and refinement Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity Practice sustainable incident response and blameless postmortems Take a holistic approach to problem solving by connecting the dots during a production event thru the various technology stack that makes up the platform to optimize mean time to recover Qualifications BS degree in Computer Science Network Engineering code development or equivalent practical experience at least four years Systematic problem-solving approach coupled with strong communication skills and a sense of ownership and drive We support many different stakeholders Experience in dealing with difficult situations and making decisions with a sense of urgency is needed We need team members with an appetite for change and pushing the boundaries of what can be done with automation Security-first mentality Security is critical in everything we do Customer-first mentality Our entire enterprise is our customer base 5 year experience in CVILL19 A Can-Do attitude and a passion for improving process and automation Experience in working across development operations and product teams to prioritize needs and to build relationships is a must Extensive experience with Linux operating systems such as CentOS RHEL OEL Unbuntu BMC Discovery administration experience would be ideal SNMP walk and MIB-tree review experience a plus Understanding of ITIL basics and the principles of change control management is ideal Experience with IT Service Management ITSM tools such as Remedy Service Now etc is ideal Configuration Management Database CMDB experience ideal CompTIA Security or other Linux and or network administration certifications ideal Experience with deployment configuration management and CI CD and release tools such as Chef Jenkins Ansible Puppet XL Release XLR Octopus Satellite Flow etc Experience with scripting technologies such as Bash Python Perl Powershell etc Understanding of Windows Server 2012 and domains Understanding of software and package inventory collection basics Experience supporting Apache WebServer and or middleware application servers and Java RunTime Environments Tomcat WebSphere WebLogic JBoss etc Understanding of common security architecture designs Basic understanding of SSL TLS and how certificates work Understanding of source code management under a version control system like Git Understanding of networking methodologies at scale Experience with Agile methodologies Experience with monitoring solutions such as Splunk Dynatrace AppDynamics Nagios Zabbix etc Understanding of cloud methodologies and services particularly AWS and Azure Remote server diagnostics and troubleshooting required Understanding of patch lifecycle management of Linux and Windows endpoints required Red Hat Certified System Administrator RHCSA Red Hat Certified Engineer RHCE Preferred skills BMC Discovery Certification 5 years experience in BMC Discovery platform architecture attribute management Knowledge of REGx in pattern Matching Should have strong working knowledge of BMC Discovery Application Discovery and Dependency Mapping ADDM infrastructure and Administration Experience with Splunk Dyntrace Docker Kubernetes is a plus REST API Integration Experience familiar with curl swagger request payload management Knowledge of integrations of BMC Discovery with a CMDB Remedy ServiceNow etc and other applications Knowledge of SAAM CAM Concepts a plus Corporate Security Responsibility All activities involving access to Mastercard assets information and networks comes with an inherent risk to the organization and therefore it is expected that every person working for or on behalf of Mastercard is responsible for information security and must Abide by Mastercard s security policies and practices Ensure the confidentiality and integrity of the information being accessed Report any suspected information security violation or breach and Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines