Operations Specialist

6 days ago

Mumbai Maharashtra, India Crane Worldwide Logistics Full time

Description Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client s logistics challenges Key Responsibilities Operations Management Manage day-to-day operations of the Air Import Department ensuring smooth coordination with CHA Airlines and Transporters for timely and efficient cargo movement Customer Service Deliver excellent customer service by responding promptly to client queries Domestic and Overseas Resolve operational issues effectively and ensure a high level of customer satisfaction Carrier Vendor Management Build and maintain strong relationships with air carriers vendors and service partners Negotiate freight rates and service terms to achieve operational efficiency and cost effectiveness Compliance Ensure strict adherence to company policies customs regulations and air cargo compliance standards including safety and security protocols Documentation Reporting Handle daily operations reports DSR Daily Status Report and KPI tracking with zero error Upload all shipment-related documents in the system accurately Prepare and release Delivery Orders DO and Freight Certificates FC for collect shipments Ensure timely system entries and provide daily operational updates to the Reporting Manager Process Improvement Identify and report areas for process enhancement to improve departmental efficiency and accuracy Implement approved changes in coordination with the Reporting Manager Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this position They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed Education Bachelors Experience 2 years 2-7 years of experience in Freight forwarding industry

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