Sr Software Quality Engineer

Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone What you get to do in this role Maintain existing automation test frameworks Collect and report quality metrics from test execution Work with developers to design specific testing strategies for features being developed and automate them Create comprehensive test plans execute and automate them Support engineering organizations in troubleshooting or addressing issues with applications and dev test environments Qualifications To be successful in this role you have Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AI s potential impact on the function or industry Hands-on experience with prompt engineering ability to craft test and optimize prompts for task accuracy and efficiency 6 years professional experience in quality assurance or application development and in leading quality efforts within a scrum team of 4-6 QE engineers Experience in Java programming with Selenium JUnit and TestNG JavaScript Experience with Windsurf or similar IDE Jenkins Maven Gradle and Git Experience with different testing techniques e g performance unit integration automated their strengths and weakness and ability to use them to best effect Advanced working knowledge and ability to use tools such as IDE debugger build tools source control ServiceNow instances profilers system administration Unix tools to assist with daily tasks Experience driving cross-team technical discussions with an understanding of SDLC concepts Highly Desirable Software Quality Engineering experience with deep expertise in Java Javascript Seleniumand modern enterprise application design Experience with Enterprise Applications Data Model such as Oracle Salesforce SAP or other ERP CRM systems Proven track record in building data pipelines Analytical content including metrics KPIs and Dashboards Familiarity with ETL ELT processes data modeling and orchestration frameworks e g Apache Airflow Kafka MuleSoft Understanding of analytics tools and data visualization platforms e g Tableau Looker Power BI and how they integrate into workflow solutions Experience working with ServiceNow or similar workflow platforms preferred Additional Information Work Personas We approach our distributed world of work with flexibility and trust Work personas flexible remote or required in office are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service Equal Opportunity Employer ServiceNow is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements Accommodations We strive to create an accessible and inclusive experience for all candidates If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U S Export Administration Regulations EAR ServiceNow may be required to obtain export control approval from government authorities for certain individuals All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities From Fortune 2025 Fortune Media IP Limited All rights reserved Used under license