Product Specialist

5 days ago


Bengaluru, India Cloudsek Information Security Full time

Job Description We are seeking a highly motivated and enthusiastic Product Support Engineer Intern to join our growing team in Bengaluru. As the first point of contact for our users, you will play a crucial role in delivering exceptional support and ensuring a positive experience with our CloudSEK product. This is an excellent opportunity to dive deep into the world of cybersecurity, develop your technical skills, and contribute to a vital aspect of our customer success. Responsibilities: - Act as thefirst point of contact (Level 1 support)for user inquiries related to CloudSEKs comprehensive product via various channels (eg, email, chat, phone). - Troubleshoot and resolve basic technical issuesby utilizing internal knowledge bases, documentation, and problem-solving skills. - Accurately documentall user interactions, issues, and resolutions in our support ticketing system. - Contribute to the creation and maintenance ofclear and concise documentationfor common issues and solutions. - Escalate complex technical issuesto higher-level support teams with detailed information and troubleshooting steps taken. - Demonstrate astrong passion for cybersecurityand a proactive approach to learning about CloudSEKs product and the broader threat landscape. - Develop an understanding ofcompliance standards and cyber lawsrelevant to our product and industry. - Stayup-to-date with the latest cybersecurity threatsand trends. - Explore and applyAI prompt engineering techniquesto enhance support processes and knowledge resources.(High preference) - Employ strongproblem-solving skills and out-of-the-box thinkingto identify and resolve user challenges effectively. - Demonstrate astrong aptitude towards cybersecurityand a keen interest in expanding your knowledge in this domain.(Mandatory) About the Work: - Rotational Shift:This role involves working in rotational shifts to provide continuous support to our global user base. - Internship Duration:This is a6-month full-time internship. - Onsite Role:This position is basedonsite in Bengaluru.



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