Technical Specialist

Key Responsibilities The candidate will be responsible for owning end to end production issues The candidate will be responsible to partner with project team product engineering team and business leads in ensuring the service levels are met and take end to end ownership of the Production support The candidate will be responsible for acting on the functional technical activities of assigned to him co-staff including incident problem and change along with SLA management Contribute to planning and implementation of software and hardware upgrades Analyze trends and feed into the continuous improvement project wherever there are opportunities Communicate escalate and co-ordinate for platform issues pro-actively with vendors and users Ability to complete the major tasks assigned to the team Knowledge base creation training the team on technical skills Analyze the production issues and raise ADO s wherever applicable Documentation of Production issue resolution as part of PSS Knowledge Portal Work with Capacity Management team to provide the required inputs on the capacity related parameters Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Lead to achieve the outcomes set out in the Bank s Conduct Principles Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Associatio Key stakeholders CSG Regional DCDA Teams Qualifications EDUCATION B E OR M C A Skills and Experience JAVA J2EE Oracle PL Sql AIX and Shell Scripting Agile methodologies and tools such as ADO Spring Boot based Micro-services beneficial Monitoring tools such as ITRS BMC Splunk AppDynamics WaaS MQ and Unix technologies About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 36246