Future Position

Overview We are gearing up for a project starting in the next 2 months and are looking for candidates interested in joining NSC in the not too distant future If you are thinking about making a change but not quite ready to do so Please review the JD below and apply online We will reach out to you once we re ready to start recruitment activities The Onsite Support Engineer is responsible for providing end user support hands and feet support and working with business users multiple stakeholders to ensure efficient support to business without impacting business The role will require hands-on experience of support Responsibilities Experience with Microsoft desktop operating system and Windows application deployment configuration and management Windows Client Administration Build and install PCs telephone systems wireless networks and peripheral devices such as printers scanners mobile smart phones related to desktop infrastructure Maintain installed PCs networks telephone systems and peripherals with routine maintenance Identify log and resolve technical problems with software applications or network systems Identify potential changes and system improvements to present to technical teams for consideration and implementation Collaborate with Technology team members to ensure efficient operation of the organization s desktop computing environment Where required administer and resolve issues with associated end-user workstation network software products Receive and respond to incoming calls messages and or work orders regarding desktop problems Basic experience in supporting networks devices and servers in business environment Ensure that work is carried out within agreed service levels Explain and document technical issues in a clear way to technical teams business stakeholders Have proven track record of working with technologies from Microsoft Intune Autopilot SCCM VMWare Horizon Intune etc Proactive and passionate of EUC with strong interpersonal skills and excellent time management skills Strong capabilities in Windows 10 Windows 11 support migration Deployment If necessary liaise with third-party support and PC equipment vendors Perform related duties consistent with the scope and intent of the position Hands on Experience End to End Desktop Laptop life cycle management Experience and desire to work in a Global delivery environment Communication and Analytical skills Provide technical support to clients on-site resolving hardware software and network issues Install configure and maintain computer systems and related equipment Diagnose and troubleshoot technical problems using analytical and problem-solving skills Train and educate clients on how to use new technologies and software Document technical issues and solutions for future reference Maintain a positive and professional attitude while interacting with clients Stay up to date with the latest technology trends and advancements Qualifications Bachelor s degree in Computer Science Information Technology or a related field may not be required in all cases Minimum 3 years of experience up to 5 years of experience in technical support preferably in an onsite environment Strong understanding of computer hardware software and networking concepts Excellent communication and interpersonal skills to build rapport with clients Ability to work independently and solve problems effectively Excellent time management and organizational skills Valid driver s license and willingness to travel to client sites preferred Experience with specific industry-related technologies Certifications in relevant technical fields CompTIA A Network etc Bilingual or multilingual skills country specific local language skills-preferred Technical Experience The Tech-bar OSS support member should have strong technical knowledge and hands-on experience on below technologies Microsoft Client OS Win 10 11 Active Directory it s services DHCP DNS Print and File share services Hardware Break-fix Patch Management