Sap C4c Functional Consultant

2 days ago

Bangalore Karnataka, India Infosys Full time

Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team your primary role would be to actively aid the consulting team in different phases of the project including problem definition effort estimation diagnosis solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys information available in public domains vendor evaluation information etc and build POCs You will create requirement specifications from the business needs define the to-be-processes and detailed functional designs based on requirements You will support configuring solution requirements on the products understand if any issues diagnose the root-cause of such issues seek clarifications and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers If you think you fit right in to help our clients navigate their next in their digital transformation journey this is the place for you Additional Responsibilities Ability to work with clients to identify business challenges and contribute to client deliverables by refining analyzing and structuring relevant data Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Ability to assess the current processes identify improvement areas and suggest the technology solutions One or two industry domain knowledge Location of posting - Infosys Ltd is committed to ensuring you have the best experience throughout your journey with us We currently have open positions in a number of locations across India - Bangalore Pune Hyderabad Chennai Chandigarh Trivandrum Indore Nagpur Mangalore Noida Bhubaneswar Kolkata Coimbatore Jaipur While we work in accordance with business requirements we shall strive to offer you the location of your choice where possible Technical and Professional Requirements 2 years of experience with minimum 2 C4C implementation project experience Hands on Experience in Scoping and Fine Tuning Master layout Page layout Data Workbench Activities Create and conduct presentations workshops demos on system functionality to the client Administration tasks Workflows Approval Process Organization setup user management Integration tasks of the SAP Sales Service Cloud with other SAP S 4HANA SAP Cloud and Non-SAP applications via CPI Authorization and access controls using Business Roles Sales Accounts and Activity Management - Visit Management Lead Opportunity Sales Quote Sales Order Pricing Territory Management Service Customer service ticket SLA Service Categories CTI Integration Knowledgebase Integration Chatbot Integration SAP CAI Analytics Create Data source Reports KPI Key Figures Dashboards etc Work with OData Standard APIs Transport Management Upload Download Preferred Skills Domain- SAP Cloud for Customer- ABSL and BODL languages Educational Requirements Bachelor of Engineering Service Line Enterprise Package Application Services

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