Service Information Specialist

Career Area Product Support Your Work Shapes the World at Caterpillar Inc When you join Caterpillar you re joining a global team who cares not just about the work we do but also about each other We are the makers problem solvers and future world builders who are creating stronger more sustainable communities We don t just talk about progress and innovation here we make it happen with our customers where we work and live Together we are building a better world so we can all enjoy living in it Job Summary The Technical Information Solutions TIS team within the Americas Distribution Service Division ADSD creates and delivers technical parts and service information accessible via SIS and SIS2GO critical for the repair and service of Caterpillar products Over 300 000 dealer and customer users depend on the information created managed and delivered by this team to identify and order Cat parts In TIS the Service Information Specialist creates and maintains Service information for Caterpillar products What You Will Do Develop Service information Schematics for delivery via the Service Information System SIS to dealers and customers worldwide for servicing Machines Engines and Work tools Utilize the ACM Advanced content management system and other Adobe tools to develop Service Information supporting New Product Introductions NPI and regular Product changes Involve complex research of engineering information using 3D Models in Vismockup Creo ICIDO PRWB SIS2 0 and Service Tooling integration and Simulation using VR Virtual Reality Collaborate with Authors Wrenchers Project leaders Product design and Service Support Engineers globally and the use of a variety of corporate systems and resources Photograph equipment and or create graphics using 3D models for service information Ensure all service information is created accurately manages and acts on dealer feedback Participate in process improvement efforts and follows authoring standards Additional Information This position is located in Chennai India What You Have Customer Focus Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and the ability to leverage that information in creating customized customer solutions Data Gathering Analysis Knowledge of data gathering and analysis tools techniques and processes ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion goal or judgment Effective Communications Understanding of effective communication concepts tools and techniques ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors Problem Solving Knowledge of approaches tools and techniques for recognizing anticipating and resolving organizational operational or process problems ability to apply knowledge of problem solving appropriately to diverse situations Relationship Management Knowledge of relationship management techniques ability to establish and maintain healthy working relationships with clients vendors and peers Technical Excellence Knowledge of a given technology and various application methods ability to develop and provide solutions to significant technical challenges BACKGROUND EXPERIENCEBachelors degree in Engineering with 03 to 04 years or equivalent accredited associate degree with a maximum of job-related experience in creating handling Product support information or equivalent Top Candidates Will Also Have Preferably BE BTech -Electrical Mechanical Automobile Engineering Experience repairing servicing Caterpillar products Good knowledge of reading and interpreting Engineering drawings experience in 3D modelling tools and Knowledge of Service Tools and applications Caterpillar authoring ACM experience Self-driven able to complete the task given with less supervision Good mechanical electrical aptitude Personnel Product Safety mindset Teamcenter Visualization Creo ICIDO VR experience Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status however as a global company Caterpillar offers many job opportunities outside of India which can be found through our employment website at What You Will Get Our goal at Caterpillar is for you to have a rewarding career Our teams are critical to the success of our customers who build a better world Here you earn more than just wage because we value your performance we offer a total rewards package that provides day one benefits along with the potential of a variable bonus Additional benefits include paid annual leave flexi leave medical and insurance prorated based upon hire date Final Details Please frequently check the email associated with your application including the junk spam folder as this is the primary correspondence method If you wish to know the status of your application please use the candidate log-in on our career website as it will reflect any updates to your status If you are interested in joining our team please apply using an English version of your CV We look forward to meeting you This is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities duties and effort required of employees assigned to this job At the discretion of management this description may be changed at any time to address the evolving needs of the organization It is expressly not intended to be a comprehensive list of essential job functions as that term is defined by the Americans with Disabilities Act About CaterpillarCaterpillar Inc is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives For nearly 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed Posting Dates May 26 2025 - June 2 2025Caterpillar is an Equal Opportunity Employer Not ready to apply Join our