Manager - Online Design

About Lowes Lowe s Companies Inc NYSE LOW is a FORTUNE xc2 xae 50 home improvement company serving approximately 17 million customer transactions a week in the U S With total fiscal year 2022 sales of over 97 billion approximately 92 billion of sales were generated in the U S where Lowe s operates over 1 700 home improvement stores and employs approximately 300 000 associates Based in Mooresville N C Lowe s supports the communities it serves through programs focused on creating safe affordable housing and helping to develop the next generation of skilled trade experts About Lowes India At Lowe s India we are the enablers who help create an engaging customer experience for our 97 billion home improvement business at Lowe s Our 4000 associates work across technology analytics business operations finance accounting product management and shared services We leverage new technologies and find innovative methods to ensure that Lowe s has a competitive edge in the market Job SummaryThe primary purpose of the Manager Online Design is to ensure consistent repeatable videos GIFs animation and design and execution of ecommerce creative assets and experiences supporting all online channels He she will additionally execute high-priority and or confidential tasks train develop visual designers video editors and monitor progress toward business and operational targets He she will assist direct and provide leadership to visual designers video editors on the team as well as develop maintain design best practices for the team The Manager Online design ensures complex site operations tasks are consistently executed according to defined processes while continuously evaluating and improving these processes to drive efficiency and eliminate execution errors This leader will obsess about the customer continuously focus on operational excellence have a bias for action look at the business analytically implement at scale and develop a team of exceptional talent He she will draw on operations experience managing workflow across the entire team own and author business reviews of the team processes while managing priorities against customer and associate impact to deliver results often under tight deadlines This role is key to delivering the Site Operations requests from Online Marketing and other core partners across the Lowe s enterprise Roles Responsibilities Core Responsibilities Leads a team of visual designers video editors responsible for producing creative assets for time sensitive and or confidential projects as well as assist with project overflow during peak production time frames Accountable for design execution within defined processes and timelines Uses deep and focused knowledge of creative design video creation tools to develop best practices for execution and trains Visual Designers video editors to execute efficiently in order to meet deliverable deadlines Accountable for issue resolution Serves as the first point of contact for issue escalation and works with Technology Product and Marketing teams when issue resolution requires systemic deep-dive Accountable for regular review and maintenance of video creative assets housed in design system libraries works with team to establish regular review cadence and develops best practices to ensure consistent execution Accountable for the review and maintenance of Content Management System CMS works with team to establish regular review cadence and develops best practices to ensure consistent execution partners with Product Management and IT to ensure CMS and DAM libraries toolkits and components are active functional and optimized Responsible for participating in releases overnight to support assigned products represents business needs user experience at critical decision points Oversees the execution of pricing changes marketing banners and spotlight updates product and promotion configuration modifications and special catalog and taxonomy changes on the various Lowe s online properties i e lowes com iOS apps Android Apps Works closely with other Site Operations teams UX Creative and Online teams to ensure all projects are executed accurately and on-time Manages and develops an online operations team responsible for business operation tools Identifies business tool set enhancement recommendations and implements operational process improvement solutions Ensures all Operation Processes and Procedures are maintained and current by staying on top of online trends and translating that to team efforts Provides creative direction strategy for visual design video creation - editing to supporting marketing and merchandising Years of Experience 8 years of overall work experience5 years of online design experience3 years of people management experienceMinimum 4 years of retail E-commerce experienceEducation Qualification Certifications optional Required Minimum Qualifications Graduate in any Video Creation Editing Visual Design UX Design Product DesignPreference will be given to candidates with certification in website design for E-commerce retail industriesSkill Set RequiredStrong E-commerce online omnichannel retail experienceCompetence on Video Creation Editing Creative design tools such as Adobe Photoshop After Effects Figma and etc Experience in 2 or more of the following project program management product marketing Video Design Creation UX design CreativeExperience on usage of Video GIF Animation based content for site content enhancementDemonstrated delivery of business results including in high-pressure situations and a dynamic environment Excellent time-management organizational and stakeholder management skillsDemonstrated experience of cross-functional working with multiple partners and across geographies US in a large organizationCustomer obsession and understanding of site creative metricsStrong execution skills and able to drive operational excellence Ability to connect the dots and understand working of systems like Content Management Site updates and testing etc Excellent verbal written and technical communication skills enabling presentation of concepts and ideasHighly proficient with MS Office Suite Word Excel PowerPoint and Outlook A positive attitude and extreme attention to detailSecondary Skills desired Site Content Management Systems CMS and tools knowledgePassion for leveraging new technologies such as AI and Generative AI for creative designLowe s is an equal opportunity employer and administers all personnel practices without regard to race color religious creed sex gender age ancestry national origin mental or physical disability or medical condition sexual orientation gender identity or expression marital status military or veteran status genetic information or any other category protected under federal state or local law Lowes