Agm - Vi Store Operations

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership It is India s leading telecom service provider The Company provides pan India Voice and Data services across 2G 3G and 4G platform With the large spectrum portfolio to support the growing demand for data and voice the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow The Company is developing infrastructure to introduce newer and smarter technologies making both retail and enterprise customers future ready with innovative offerings conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence The Company is listed on National Stock Exchange NSE and Bombay Stock Exchange BSE in India We re proud to be an equal opportunity employer At VIL we know that diversity makes us stronger We are committed to a collaborative inclusive environment that encourages authenticity and fosters a sense of belonging We strive for everyone to feel valued connected and empowered to reach their potential and contribute their best VIL s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion Boldness Trust Speed and Digital Consequently our recruiting efforts are directed towards attracting and retaining best and brightest talents Our endeavour is to be First Choice for prospective employees VIL ensures equal employment opportunity without discrimination or harassment based on race colour religion creed age sex sex stereotype gender gender identity or expression sexual orientation national origin citizenship disability marital and civil partnership union status pregnancy veteran or military service status genetic information or any other characteristic protected by law VIL is an equal opportunity employer committed to diversifying its workforce RoleArea Lead - Vi SoresJob Level DesignationM2 Asst General ManagerFunction DepartmentPostpaid Vi StoresLocationKolkataJob PurposeManage the mapped Vi Stores and grow customer and revenue market share Key purpose of the role includes - Increasing footfall conversion-to-customers and sales Increasing profitability through innovative sales and revenue maximization programs Enhance customer experience across all VIL retail outlets Key Result Areas Accountabilities Achieve sales target for all products Post-paid - red family etc Mifi Premium nos and other offerings that may be introduced from time to time Facilitate roll-out Relocation of Vi Stores Manage efficacy of GMB Google my biz for end to end implementation cross pollination any kind of Non-compliance non-adherence in your area Ensure and monitor quality of acquisition through the retail channel Achieve revenue targets at Vi Stores Setting up a governance and following up with Circle Vi Store Lead for CAPA of complaints and processes to drive business process re-engineering Full ownership of complaints accrued from Vi stores as a part of escalation management Oversee Store Manager in key operating costs - store operating cost people cost etc Manage churn and achieve customer satisfaction for walk-in customers at Vi Stores Work with Marketing Team to recommend marketing branding and promotion activities to increase footfalls Keep employee-retention and motivation levels high through regular reviews of performance of both on-roll and off-roll employees Identify gaps in performance of immediate team and ensure training to bridge the same Core Competencies Knowledge Experience Understanding of organized retail management best practices and customer relationship management Leadership people management skills Must have technical professional qualifications Management Graduate P L management skills Understanding of organized retail management best practices and customer relationship management Leadership people management skills Years of Experience7-10 years of experience in Retail Operations with at least a couple of years in people management roles Direct reports9-12 depending on size of Team territory assigned Vodafone Idea Limited formerly Idea Cellular Limited An Aditya Birla Group Vodafone partnership