Technical Architect

1 day ago


Bengaluru, India Tata Consultancy Services Full time

Job Title: ServiceNow Technical Architect Experience- 10+years Job Summary: The ServiceNow Technical Architect is responsible for designing and overseeing the implementation of scalable, secure, and high-performing solutions on the ServiceNow platform. This role bridges business needs with technical execution, ensuring alignment with enterprise architecture and strategic goals. Key Responsibilities: 1. Architectural Design & Strategy - Define and design high-level architecture for ServiceNow solutions across modules like ITSM, ITOM, HRSD, CSM, FSM, and SPM. - Develop architectural blueprints, standards, and best practices. - Align ServiceNow architecture with enterprise IT strategy and digital transformation goals. 2. Technical Leadership - Provide guidance and mentorship to developers and implementation teams. - Ensure adherence to architectural standards and coding best practices. - Lead technical design sessions and code reviews. 3. Solution Implementation - Oversee the development and deployment of ServiceNow applications and custom modules. - Ensure solutions are scalable, reliable, and secure. - Lead complex integrations using REST/SOAP APIs, OAuth, SAML, and middleware platforms. 4. Stakeholder Engagement - Collaborate with business and IT stakeholders to gather requirements and translate them into technical solutions. - Present architectural decisions and roadmaps to executives, including CIOs and CTOs. - Conduct workshops, demos, and technical presentations. 5. Governance & Compliance - Establish governance frameworks for ServiceNow development and deployment. - Ensure compliance with regulatory standards and internal policies. - Maintain detailed documentation including design specs, workflows, and technical guidelines. Required Skills & Qualifications: - Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field. - 9+ years of experience in IT, with 3+ years in a ServiceNow architect role. - Deep knowledge of ServiceNow platform architecture and modules. - Strong experience with JavaScript, Glide, Flow Designer, and IntegrationHub. - ServiceNow certifications such as: - Certified System Administrator (CSA) - Certified Implementation Specialist (CIS) - Certified Application Developer (CAD) - Certified Technical Architect (CTA) (preferred) - Excellent communication, leadership, and stakeholder management skills.


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