Program Operations Analyst

Job Description

About Stem - Driven by human and artificial intelligence Stem is unlocking energy intelligence.

Stem is a global leader reimagining technology to support the energy transition. Turning complexity into clarity, and potential into performance.

We help asset owners, operators and stakeholders benefit from the full value of their energy portfolio by enabling the intelligent development, deployment, and operation of clean energy assets. Our integrated software suite, PowerTrack, is the industry standard and best-in-class for asset monitoring, supported by professional and managed services, under one roof. Meant to tackle challenges as seamlessly as possible, Stem shows the information needed clearly and accurately and helps harness raw data to inform actionable insight. With global projects managed in 55 countries from Germany to Japan and across North America customers have relied on Stem for nearly 20 years to maximize the value of their clean energy projects.

Stem's culture embodies diversity & inclusion beyond the traditional facets of gender, ethnicity, age, disabilities, and sexual orientation to include experience, personality, communication, workstyles, and more. At our core, Stem is at the momentous intersection of clean energy and software technology where diverse ideas, experiences, and professional skills converge to make the inclusive culture we have today. Together, we are turning old school thoughts about software and energy into progressive, collaborative, and innovative solutions. By joining our team, you will be collaborating with data scientists, energy experts, skilled salespeople, thought-leading executives and more from a range of backgrounds. This intersection of ideas, beliefs, and skills is what makes us unique enough to lead the world's largest network of digitally connected energy storage systems.

Job Description

As a Energy Program Operations Analyst, you will support Stem's business activities with regards to Grid and Demand Response programs and utility contracts. The primary focus of the position is to assist in the execution of Stem's utility contracts and demand response programs, with a focus on operational excellence. This effort includes process design and implementation, contract compliance, reporting, technical modeling and settlement activities. You will support strategic plans on how to design, implement, and scale programs within the company. You must demonstrate a blend of business, technical, and executional expertise. You will report into the Grid Service Program Management team.

Key Responsibilities

- Manage program operational deliverables and deadlines and ensure the successful and on time submission of required materials for Stem's Grid and Demand Response programs
- Perform quality control measures on tariff and timeseries data, and generate performance analyses reports for energy storage assets
- Draft, document, implement, and improve scalable processes across functional teams to manage the customer enrollment, portfolio performance validation, and financial settlement and billing for utility programs
- Execute tools (in Python, Excel or SQL, as appropriate) to automate or simplify manual processes and procedures and reduce overall operational errors
- Identify and communicate risks in operations and processes; and assist in developing and adopting mitigation strategies
- Support project finance models for portfolio financial performance and conversations with customer account manager
- Assist with monthly and quarterly financial activities: organize all relevant data, create billing statements, as well as monitor and verify utility and vendor payments
- Assist in developing and tracking KPI performance metrics for Stem's energy storage systems participating in various programs/markets and communicating to internal and external stakeholders
- Manage incoming requests, program updates, and ad-hoc transactional tasks as necessary
- Support operational initiatives as needed and identify and execute opportunities to increase the level of automation of current processes
- Prepare and deliver complex analyses and conclusions to members of the operations organization

Requirements

- 3-5 years of technical experience with advanced Excel modeling and programming or use of analytic tools like Python and R
- Strong quantitative analytic skills and financial modeling skills with demonstrated proficiency with technical concepts
- Project planning experience with ability to plan, prioritize, and execute on multiple projects simultaneously
- Ability to multi-task with willingness to take on wide variety of tasks, both exciting and sometimes routine
- Ability to learn quickly and produce quality work under tight deadlines
- Ability to track and summarize project and operations status
- Self-motivated, detail-oriented personality, demanding high quality performance from self and colleagues
- Excellent oral and written communication skills
- Ability to create clear process documentation and execute operational runbooks and standard operating procedures
- Candidates must be patient, persistent, and willing to dive into a challenge

Education And Experience

- A Bachelor's degree in a technical, quantitative or business discipline preferred
- Experience in PV renewables, battery storage including demand-response participation or wholesale electricity market participation is preferred
- Understanding and demonstrated interest in time-series data, electrical utilities, utility tariffs, and renewable energy is a major advantage
- Prior experience working with large sets of data and data analysis using Python, SQL, Salesforce.com, JIRA, Tableau and reporting tools a plus

Stem, Inc. is an equal opportunity employer committed to diversity in the workplace and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, gender identity, age, marital status, disability, genetic information, military status, protected veteran status or any other factor protected by applicable federal, state or local laws.