AI Engagement Manager

Job Tittle: AI Engagement Manager Experience: 10-14 yrs Location: Bengaluru Job mode: contract to hire Work mode: Hybrid Need Immediate joiner Job Description As an AI Engagement Manager, you're highly skilled at leading customer engagements – identifying and documenting business use cases, mapping them to Adobe solutions, and driving fast time to measurable value. You are a hands-on product owner and customer leader at heart with expertise and experience in business consulting, digital strategy, agile pod-based software development, enterprise software, AI/ML, cloud deployments, and data integration. If you thrive in start-up environments—scaling products from prototype to production, pushing innovative research into real-world use cases, and owning product & business outcomes—you’ll fit right in here You'll do this by: Customer Leadership · Drive enterprise-scale creative and marketing operations transformations using Adobe's Generative AI solutions as catalyst for organizational change · Establish trusted advisor relationships with key customer collaborators by demonstrating deep expertise in generative Al applications and digital strategy aligned to the customer’s business and objectives · Proactively handle customer issues and challenges, developing mitigation strategies before they impact project success or customer happiness. · Build trust, confidence, and advocacy for the project/program team · Build executive communication cadences that showcase progress and value, and maintain enthusiasm for GenAI transformation efforts within a governance framework Product Leadership · Develop comprehensive GenAI and digital transformation strategies using Adobe's generative Al technologies/first-party models and third-party models to solve complex business challenges for enterprise customers · Collaborate with customer executives to define use cases, build requirements and specifications for Forward Deployed Engineers and Architects, lead solution configuration and deployment, drive adoption, and ensure business value realization. · Facilitate workshops and strategic planning sessions to help customers identify high-impact opportunities for generative AI implementation · Design scalable frameworks that integrate generative AI capabilities into customers’ existing technology ecosystems and workflows · Create proof-of-concept implementations that demonstrate the transformative potential of first-party and third-party AI offerings Value Realization and Adoption · Partner with C-suite executives to articulate vision, establish success metrics, and secure ongoing commitment for transformation initiatives · Monitor implementation progress against business goals, adjusting strategies to overcome adoption barriers and improve value realization · Drive solution adoption through enablement sessions and demonstrations. Partner with Customer Success Managers and Enablement resources for comprehensive plans. Core Skills: · 4-10+ years experience (based on level) in business consulting, digital strategy, agile pod-based software development lifecycle, enterprise software, AI/ML, cloud deployments, and data integration. · Customer-Centricity: Always prioritizing the customer and their needs and expectations first in everything you do. You are outstanding at creating a culture of customer-centricity among your team and your extended ecosystem. · Proven track record of leading successful digital transformation initiatives for enterprise clients in multiple industries · Have a product & human-centric approach – be the intersection among business, strategy, design, and technology. · Passion for AI and understanding of Adobe Creative Cloud, Express, Firefly, Firefly Services solutions, and GenStudio for Performance Marketing for the creation of content. · Knowledge of Adobe Experience Cloud solutions preferred · Prior experience as Director of Creative Studio, Operations or Agency is a plus. · Experience leading projects in Agile Scrum and commanding knowledge of various project and process applications (i.e., SharePoint, Jira, Workfront, Miro, Confluence, AI tools). · Ability to be adaptable and flexible as a product offering and GTM evolves · Exceptional communication skills with ability to translate technical concepts into business outcomes for executive audiences · Strong analytical thinking with experience in quantifying business impact of technology investments · Demonstrated ability to navigate complex organizational dynamics and drive consensus among diverse stakeholders