Sre Lead

About Client One of our MNC clients offers technology consulting and digital solutions to global enterprises across industries enabling transformative scale at unparalleled speed With 145 000 professionals across 90 countries helping 1100 clients it provides a full spectrum of services including consulting information technology enterprise applications business process services engineering services network services customer experience design services AI analytics and cloud infrastructure services It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative s Terra Carta Seal in recognition of actively leading the charge to create a climate and nature-positive future Job Title SRE LeadKey Skills SRE DevOps AppDynamics Docker chaos JMeter Scrum Kanban ITIL ITSMJob Location Bengaluru Marathalli Electronic City 560100Pune Hinjawadi Karve Road Viman Nagar 411057Mumbai Airoli Andheri East 400708Chennai Ambattur KancheepuramHyderabad Hi-Tech City Bahadurpally Madhapur 500081Noida Knowledge Boulevard Special Economic Zone JDM Towers B19 201309Kolkata Rajarhat 700156Work experience 4 10 YearsEducational Qualification Any GraduationWork Mode HybridEmployment Type Full-TimeNotice Period Immediate We are seeking an experienced Off-Shore Technical Team SRE Lead to join our global team of Site Reliability Engineers As an SRE Lead you will be responsible for managing and mentoring a team of offshore SREs and DevOps engineers who work on ensuring the reliability performance and availability of our cloud-based services You will collaborate with other SRE Leads Engineering Managers and Product Owners to define and implement best practices standards and processes for SRE across the organizationKey Responsibilities - Lead and mentor a team of SREs and DevOps engineers in an offshore setting - Ensure the reliability performance and availability of cloud-based services - Collaborate with engineering and product teams to define SRE best practices and standards - Implement and manage infrastructure as code IaC using tools like Terraform and Ansible - Monitor and alert using tools such as AppDynamics Grafana or Splunk - Manage CI CD pipelines with Azure DevOps GitHub and Git - Utilize container technologies like Docker Kubernetes - Apply chaos engineering principles using tools such as Gremlin or Chaos Monkey - Conduct load testing with tools such as JMeter BlazeMeter or K6 - Adopt agile methodologies like Scrum Kanban or XP - Participate in on-call rotations ensuring effective incident management and resolution - Provide feedback and guidance to improve team skills and knowledge in handling on-call incidents ITIL and ITSM Responsibilities - Implement ITIL best practices for incident problem and change management - Define monitor and ensure adherence to Service Level Agreements SLAs and Operational Level Agreements OLAs - Ensure robust IT Service Management ITSM practices are in place for incident response request fulfillment and service continuity - Develop and maintain runbooks for effective incident management and service restoration - Collaborate with ITSM teams to improve service quality and reduce the number of incidents - Track and report on key ITIL metrics such as mean time to resolution MTTR and incident resolution rates - Coordinate with the ITSM team to ensure proper documentation and communication of changes Preferred Skillsets - At least 5 years of experience as an SRE or DevOps Engineer preferably in a cloud environment GCP Azure etc - At least 2 years of experience as a team lead or manager preferably in an offshore setting - Proficient in scripting languages such as Python Bash or PowerShell - Experience with configuration management tools like Terraform Ansible - Experience with monitoring and alerting tools such as AppDynamics Grafana or Splunk - Experience with CI CD tools such as Azure DevOps GitHub Git - Experience with container technologies such as Docker Kubernetes or ECS - Familiarity with chaos engineering tools such as Gremlin Chaos Monkey or Litmus - Experience with load testing tools such as JMeter BlazeMeter K6 - Experience with agile methodologies such as Scrum Kanban or XP - Strong understanding of ITIL and ITSM concepts particularly around incident problem and change management - Ability to define and monitor SLAs and OLAs effectively On-call Expectation - As an SRE Lead you will be expected to participate in the on-call rotation for your team and region as well as escalate and coordinate issues with other teams and regions as needed - You will also be expected to provide feedback and guidance to your team members on how to handle on-call incidents and improve their skills and knowledge