Community Associate

Job Description Community Associate Nuuk Location: CoWorks, Golf Course Road, Sector 54, Gurgaon Type: Part-time, In-office/ Hybrid (Sat- Sun, 9:00 AM6:30 PM) Experience: 06 months (Freshers encouraged to apply) About Nuuk At Nuuk, we are on a mission to Make Appliances Great Again. We build products that combine Nordic minimalism with rugged reliability appliances that look beautiful, work flawlessly, and last long. Being design-first, function-always isn't just our motto; it's the core of how we think about engineering, and quality. To make world-class appliances, we rely deeply on our Product Qualification team, the frontline guardians of product excellence. We are looking for people who are passionate about product and quality, who are hungry to work with a young and driven team - work on great products, learn new technology and grow with the business. We are looking for people with a long term view to be a part of Building Nuuk. Learn more: nuuk.in Follow us: @mynuuk Role Overview The Community Associate is the heart of the Nuuk Community Desk, our in-house customer experience team. Unlike brands that outsource customer support, we believe every interaction should be personal, empathetic, and aligned with our values. Your role is to support and engage with customers across channels, resolve queries with care, and ensure that every Nuuk customer feels heard, supported, and delighted. You will work closely with the Community Manager and multiple teams across the company to deliver a seamless experience and build real customer relationships. At Nuuk, We're Building Something Different We believe every customer conversation matters. We believe empathy is a strategy, not a soft skill. We believe great products deserve great service. If this resonates with you, you'll thrive here. Who We're Looking For - 01 years of experience (freshers welcome). - Excellent written and verbal communication skills. - Strong problem-solving abilities and willingness to learn. - Calm under pressure and naturally empathetic. - Organized, detail-oriented, and reliable. - Enjoys talking to people and helping them. - Comfortable working across multiple teams and tools. Why This Role Matters You are often the first human connection customers have with Nuuk. The trust you build shapes how people perceive our brand. This role is perfect for juniors who want: - Exposure to customer experience, brand, product, and operations - High ownership early in their career - A direct impact on customer happiness and company growth - A chance to grow into senior roles within one year What You Will Do 1. Customer Support & Query Resolution - Handle customer queries across Phone, Email, WhatsApp, Social Media DMs, and IVR. - Provide clear, empathetic, timely resolutions to ensure high First Contact Resolution (FCR). - Communicate in a tone that reflects Nuuk's brand voice calm, minimal, solution-oriented. - Follow SOPs while genuinely connecting with the customer. 2. Customer Experience - Ensure every interaction is empathetic and customer-first. - Understand customer frustrations and escalate when needed. - Maintain service quality and consistency across all touchpoints. - Identify recurring issues and share them with the team. 3. Process & Technology Adoption - Use internal tools, CRM systems, bots, FAQs, and IVR flows efficiently. - Suggest improvements where processes can be smoother or faster. - Flag bugs or breakdowns in the customer journey. 4. Insights & Reporting - Log detailed notes from customer interactions. - Share insights with the Community Manager for product development, post-sales planning, and communication improvements. - Help maintain updated FAQs and customer knowledge bases. 5. Community Support - Assist in managing our Nuuk Insider community on WhatsApp & Instagram. - Share announcements, respond to questions, and support engagement activities. - Work with the brand team on simple communication tasks and customer-facing updates. Join Us At NUUK, we're on a mission to Make Appliances Great Again. Apply now and let's build something extraordinary together. Nuuk is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.