Social Media
4 weeks ago
b Social Media Escalation Executive CX Team at UrbanCompany UrbanCompany is seeking a highly motivated and customer-centric individual to join our CX Customer Experience team as a Social Media Escalations Associate As a leading tech-enabled home services marketplace UrbanCompany connects millions of customers with trusted professionals across various domains We are committed to delivering exceptional customer experiences and social media plays a crucial role in engaging with our customers and addressing their concerns effectively As a Social Media Escalation associate you will be responsible for handling customer escalations and complaints on various social media platforms ensuring timely and satisfactory resolutions Your primary focus will be on maintaining UrbanCompany s reputation by providing personalized empathetic and efficient responses to customer issues Your strong problem-solving abilities ownership mindset and exceptional communication skills will be critical to your success in this role Responsibilities Monitor social media platforms e g Twitter Facebook Instagram for customer escalations complaints and feedback Respond promptly and professionally to customer inquiries striving for first-contact resolution and delivering exceptional customer experiences Act as the point of contact for escalated customer issues demonstrating a customer-centric approach and taking ownership of problem resolution Collaborate with relevant internal teams to investigate and resolve complex customer issues ensuring appropriate follow-up and closure Gather insights from customer interactions to identify recurring issues and provide feedback to improve our products services and overall customer experience Proactively identify opportunities to turn negative customer experiences into positive ones reinforcing UrbanCompany s commitment to customer satisfaction Maintain accurate records of customer interactions feedback and resolutions in our CRM system Stay updated on industry trends social media best practices and emerging platforms to effectively engage with customers and optimize responses Requirements Demonstrated experience in managing social media platforms and handling customer escalations Exceptional verbal and written communication skills with the ability to convey empathy professionalism and clarity in customer interactions Strong problem-solving skills and the ability to think critically and analytically to identify root causes and find appropriate solutions Proven track record of taking ownership and driving results in a fast-paced and dynamic environment Customer-centric mindset with the ability to remain calm and composed while dealing with challenging situations Basic to moderate understanding of social media platforms and tools High adaptability to changing priorities and willingness to work in rotational shifts including weekends and holidays Proficiency in using CRM systems or customer support software is a plus Bachelor s degree in a relevant field is preferred but not mandatory
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Social Media
3 days ago
Gurgaon, Haryana, India creative people Full timeJob Openings at Creative PeopleWe are seeking highly motivated individuals to fill multiple social media roles.Open Positions:Social Media ExecutiveExperience: 1-2 yearsResponsibilities: Assist in creating and implementing social media strategies, manage social media content, and analyze engagement metrics.Social Media ManagerExperience: 2-4...
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Social Media
4 days ago
Gurgaon, Haryana, India creative people Full timeJob Openings at Creative PeopleWe are seeking highly motivated individuals to fill multiple social media roles.Open Positions:Social Media ExecutiveExperience: 1-2 yearsResponsibilities: Assist in creating and implementing social media strategies, manage social media content, and analyze engagement metrics.Social Media ManagerExperience: 2-4...
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Social Media
5 days ago
Gurgaon, Haryana, India creative people Full timeJob Title: Social Media RolesWe are seeking talented individuals to fill multiple social media positions.Open Positions:Social Media ExecutiveExperience: 1-2 yearsKey Responsibilities:Develop and implement social media strategiesManage and create engaging contentAnalyze and report on social media metricsRequirements:Degree in Marketing or related fieldStrong...
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Social Media
5 days ago
Gurgaon, Haryana, India creative people Full timeJob Title: Social Media RolesWe are seeking talented individuals to fill multiple social media positions.Open Positions:Social Media ExecutiveExperience: 1-2 yearsKey Responsibilities:Develop and implement social media strategiesManage and create engaging contentAnalyze and report on social media metricsRequirements:Degree in Marketing or related fieldStrong...
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Social Media
3 days ago
Gurgaon, Haryana, India creative people Full timeJob Alert: Social Media OpeningsLocation: Gurgaon, Shona RoadWe're hiring for multiple social media roles## Open Positions:1. *Social Media Executive*- Experience: 1-2 years- Salary: ₹25,000 - ₹35,000 per month2. *Social Media Manager*- Experience: 2-4 years- Salary: ₹40,000 - ₹50,000 per month3. *Influencer Management Executive*- Experience: 1-3...
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Social Media
3 days ago
Gurgaon, Haryana, India Capital Placement Services Gurgaon Full timeWe are seeking a social media fresher to join our team in Gurgaon, India.Job DescriptionFreshers with a passion for social media will thrive in this role.You will be responsible for creating engaging content across Twitter, LinkedIn, Instagram, and other platforms.Develop high-quality social media content that accurately represents our brand's voice.Engage...
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Social Media
3 days ago
Gurgaon, Haryana, India creative people Full timeJob Alert: Social Media OpeningsLocation: Gurgaon, Shona RoadWe're hiring for multiple social media roles## Open Positions: 1. *Social Media Executive* - Experience: 1-2 years - Salary: ₹25,000 - ₹35,000 per month 2. *Social Media Manager* - Experience: 2-4 years - Salary: ₹40,000 - ₹50,000 per month 3. *Influencer Management Executive* - Experience:...
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Social Media
2 days ago
Gurgaon, Haryana, India Capital Placement Services Gurgaon Full timeSocial Media (Fresher) Role We are seeking a highly motivated and detail-oriented social media professional to join our team. The ideal candidate will have an excellent knowledge of Twitter, LinkedIn, Instagram, and other social media best practices. Key Responsibilities: Create high-engagement social media content that reflects our brand's voice and...
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Social Media
3 days ago
Gurgaon, Haryana, India creative people Full timeJob Alert: Social Media OpeningsWe are seeking talented individuals to fill multiple social media roles at Creative People.Open Positions:Social Media ExecutiveExperience: 1-2 yearsCompensation: ₹25,000 - ₹35,000 per monthSocial Media ManagerExperience: 2-4 yearsCompensation: ₹40,000 - ₹50,000 per monthInfluencer Management ExecutiveExperience: 1-3...
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Social Media
13 hours ago
Gurgaon, Haryana, India creative people Full timeJob Alert: Social Media Openings We are seeking talented individuals to fill multiple social media roles at Creative People. Open Positions: Social Media Executive Experience: 1-2 years Compensation: ₹25,000 - ₹35,000 per month Social Media Manager Experience: 2-4 years Compensation: ₹40,000 - ₹50,000 per month Influencer Management...
