Problem Manager-Platform
2 days ago
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Job Description
Technical and Analytical Skills:
Strong root cause analysis and problem-solving capabilities.
Ability to analyze incident data and identify underlying causes.
Experience with IT service management tools, especially Cisco ServiceNow platform.
Understanding of ITIL® problem management processes and best practices.
Understanding of Network Management Services and Operational support system.
Understanding of platform hardware architecture, for example: Hypervisior, Linux, Kernel, Kubernetes, Docker, VMware, vCenter, vSphere.
Understanding of platform software communication and services provided to client and customers.
Process of TAC cases, SR, RMA, if required for any related cases.
Cisco networking equipment knowledge.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
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