Bpo Team Lead || Pune || 6-7yrs

15 hours ago

Pune Maharashtra, India 2COMS Full time

Job Title International Voice Process Team Lead Location Pune Shift US Shift 6 00 PM to 1 00 PM IST Employment Type Full-time Permanent Job Summary We are seeking a dynamic Team Lead for an International Voice Process in Pune The ideal candidate should possess robust leadership skills and experience in managing a voice-based BPO team catering to global clients particularly from the US market Key Responsibilities Supervise and lead a team of agents in an international voice process Ensure the team meets SLA targets for quality productivity and customer satisfaction Monitor performance metrics and take corrective actions as necessary Conduct regular team meetings performance evaluations and one-on-one sessions Address escalations and ensure efficient issue resolution Inspire guide and train team members to achieve individual and team objectives Collaborate with operations and support teams to enhance overall performance Candidate Requirements Requirements Total Experience At least 3 years in the BPO industry Team Lead Experience Minimum 1-2 years as a Team Lead in an International Voice Process Profound understanding of BPO KPIs and hands-on experience in managing team performance Exceptional verbal and written communication abilities Prior experience working in US shifts is mandatory Demonstrated capability to handle high-pressure situations and drive results Other Details Shift US Process Night Shift - 6 00 PM to 1 00 PM IST Work Location Pune Work from Office Minimum 3 years of experience in the BPO industry 1-2 years of experience as a Team Lead in an International Voice Process Strong knowledge of BPO KPIs and hands-on experience managing team performance Excellent verbal and written communication skills Experience working in US shifts

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