Principal Consultant ServiceNow Project Manager

6 days ago

Bengaluru, India Genpact Full time

Job Description Inviting applications for the role of Principal Consultant - ServiceNow Project Manager Genpact has a vacancy for a Project Manager & Business Analyst in its expanding Orchestration Group to support global customers. The group is expanding to cater to the growing number of varied and exciting projects and customers. This is a varied role and offers an exciting opportunity for the right individuals to develop their career in the Professional Services organization of Genpact. Responsibilities - Project Management of product-based solutions - Tracking, monitoring & reporting on project progress, quality of deliveries, budget consumption, and timelines. - Analysing, capturing, and communicating customer requirements - Write concept and functional design documents. - Provide consultancy to customers on Genpact Digital products. - Take responsibility for customer satisfaction and building a long-term relationship with key customers. Qualifications we seek in you Minimum Qualifications - Ability to quickly understand a client%27s business strategy, processes, needs and to design solutions to support it. - Experience in leading requirements gathering workshops and business analysis. - Experience in writing functional design documents. - Project Management skills (Risk, scope, budget, Timelines management, etc.) - Project Team leadership - Client Management skills - Relevant experience in the MS technology stack - Relevant work experience in managing complicated software projects. - Good customer facing skills including running workshops and presentation skills. - Must be able to work as part of a team with minimal day-to-day supervision. - Good crisis management skills. - Fluent in spoken and written English - Be smart and presentable. - Ability to travel to customer sites in Europe & America - Ability to align working hours when needed to customers abroad. Preferred qualifications - Experience in Business Process Management software - Experience with BPM tools like Service Now, Appian or Remedy, etc. - - - - - -

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