Associate
4 days ago
b Kolkata India DOP 3087037 Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs DoSupport process by managing transactions as per required quality standardsFielding all incoming help requests from clients via telephone and or emails in a courteous mannerDocument all pertinent end user identification information including name department contact information and nature of problem or issueUpdate own availability in the RAVE system to ensure productivity of the processRecord track and document all queries received problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queriesResolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases resources and frequently asked questions to aid in and provide effective problem resolution to clientsIdentify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problemsMaintain and update self-help documents for customers to speed up resolution timeIdentify red flags and escalate serious client issues to Team leader in cases of untimely resolutionEnsure all product information and disclosures are given to clients before and after the call email requestsAvoids legal challenges by complying with service agreementsDeliver excellent customer service through effective diagnosis and troubleshooting of client queriesProvide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly courteous and professional mannerMaintain logs and records of all customer queries as per the standard procedures and guidelinesAccurately process and record all incoming call and email using the designated tracking softwareOffer alternative solutions to clients where appropriate with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situationsFollow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account client Undertake product trainings to stay current with product features changes and updatesEnroll in product specific and any other trainings per client requirements recommendationsPartner with team leaders to brainstorm and identify training themes and learning issues to better serve the clientUpdate job knowledge by participating in self learning opportunities and maintaining personal networks Stakeholder Interaction Stakeholder TypeStakeholder IdentificationPurpose of InteractionInternalTeam LeadersPerformance reviewHR Hiring and employee engagement and retentionTraining TeamCapability developmentTechnical LeadTraining issue escalation resolutionExternalClientQuery ResolutionDisplay Lists the competencies required to perform this role effectively Functional Competencies SkillProcess Knowledge - Knowledge of assigned process tools and systems - Foundation to CompetentCompetency LevelsFoundationKnowledgeable about the competency requirements Demonstrates in parts frequently with minimal support and guidance CompetentConsistently demonstrates the full range of the competency without guidance Extends the competency to difficult and unknown situations as well ExpertApplies the competency in all situations and is serves as a guide to others as well MasterCoaches others and builds organizational capability in the competency area Serves as a key resource for that competency and is recognized within the entire organization Behavioral Competencies Collaborative workingProblem solving and decision makingAttention to DetailExecution ExcellenceClient Internal CentricityEffective CommunicationDeliver No Performance ParameterMeasure1 ProcessNo of cases resolved per day compliance to process and quality standards meeting process level SLAs Pulse score Customer feedback 2 Self- ManagementProductivity efficiency absenteeism Training Hours No of technical training completedOrder Management Comms If you encounter any suspicious mail advertisements or persons who offer jobs at Wipro please email us at helpdesk recruitment wipro com Do not email your resume to this ID as it is not monitored for resumes and career applications Any complaints or concerns regarding unethical unfair hiring practices should be directed to our Ombuds Group at ombuds person wipro com We are an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color caste creed religion gender marital status age ethnic and national origin gender identity gender expression sexual orientation political orientation disability status protected veteran status or any other characteristic protected by law Wipro is committed to creating an accessible supportive and inclusive workplace Reasonable accommodation will be provided to all applicants including persons with disabilities throughout the recruitment and selection process Accommodations must be communicated in advance of the application where possible and will be reviewed on an individual basis Wipro provides equal opportunities to all and values diversity
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Sales Associate
6 days ago
Kolkata, West Bengal, India Blanco Thornton Properties Full timeJob DescriptionCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site Sales Associate role located in the Greater Kolkata Area. The Sales Associate will be responsible for conducting property sales, customer interactions, and maintaining client relationships. Additionally, the Sales Associate will collaborate with...
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SPS Associate
1 week ago
Kolkata, West Bengal, India ADCI - West Bengal - H29 Full timeThe Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a...
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Senior Associate Executive
2 weeks ago
Kolkata, West Bengal, India Seven Consultancy Full timeJOB DETAILS • Actively maintains and expands client databases in the various segments in the assigned region. • Manage the entire new business development pipeline from lead generation, handling initial sales calls, online product demos till closure. • Research and plans for Customer calls/demo on a daily, weekly and monthly basis. • Understand...
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Hr Associate
6 days ago
Kolkata, West Bengal, India Varite Full timeLocation - Kolkata Skill -HR Associate Experience - 0-6 Months Education - should have completed MBA in HR in final semester of the curriculum Varite
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HR Associate Role
6 days ago
Kolkata, West Bengal, India Varite Full timeAbout VariteWe are a dynamic organization looking for a talented individual to join our team as an HR Associate. The successful candidate will be responsible for various HR-related tasks, including talent acquisition and management.Job DescriptionThe HR Associate role at Varite is ideal for someone with 0-6 months of experience in the field of human...
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Associate - Taxation
2 weeks ago
Kolkata, West Bengal, India SM Legal Advocates & Solicitors Full timeCompany DescriptionSM Legal Advocates & Solicitors is a boutique law firm in Kolkata, India, specializing in Indirect tax matters. Founded by Shreya Mundhra, a practicing lawyer, who is also a Chartered Accountant, and Company Secretary, the firm offers expert legal services in the field of Indirect taxation laws.Role DescriptionThis is a full-time on-site...
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Associate - Taxation
2 weeks ago
Kolkata, West Bengal, India SM Legal Advocates & Solicitors Full timeCompany DescriptionSM Legal Advocates & Solicitors is a boutique law firm in Kolkata, India, specializing in Indirect tax matters. Founded by Shreya Mundhra, a practicing lawyer, who is also a Chartered Accountant, and Company Secretary, the firm offers expert legal services in the field of Indirect taxation laws.Role DescriptionThis is a full-time on-site...
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SPS Associate
2 weeks ago
Kolkata, West Bengal, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. DESCRIPTION:The Seller Support Associate acts as the primary interface between Amazon and our business partners. The...
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Research Associate
4 days ago
Kolkata, West Bengal, India Atmadhruti Full timeJob Title:Research Associate - Life CoachingLocation:Remote (Indian Citizens Only)Application Deadline:15th March 2025Joining Date:7th April 2025About AtmadhrutiAt Atmadhruti, we empower individuals through life coaching, fostering resilience and personal growth. We are seeking aResearch Associateto explore innovative approaches in life coaching and...
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Delivery Associate
2 weeks ago
Kolkata, West Bengal, India White Force Full timeJob Description: Mahindra Logistics.Position- Delivery Associate (Three Wheeler Commercial Tampo) Address- 243/A,Maniktala Main Road ,Kolkata54Salary :- 15000Shift Timing :- 7 to 8 Hours shiftDocuments* : (Original with xerox copy)1) ID proof - (Aadhar/Voter ID/PAN/Driving License/Passport)Thanks & RegardsRitikaHr Associate9201975264
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Tender Associate
1 week ago
Kolkata, West Bengal, India Drones Tech Lab Full timeJob Requisition ID : RCH/JD/04/24Designation Name : Tender Associate Desired Experience : 3 to 4 yrs Compensation Range : 40,000 - 45,000 P.M. Company Overview : Rchobbytech Solutions Private Limited, is a company started by a team of technocrats a couple of years ago, and is prominently making its way to the top and leading the markets. The base of our...
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Process Associate
1 week ago
Kolkata, West Bengal, India Career Comfort Full timeJob Description: Process Associate (Night Shift)Location: Sec V, Salt Lake, KolkataJob Type: Full-timeShift Timing: US Shift (5:30 PM - 7:00 AM; Any 9.5 hours)About the RoleWe are looking for a Process Associate to join our dynamic team. This role requires individuals with excellent communication skills and a customer-focused approach to handle processes...
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Tender Associate
7 days ago
Kolkata, West Bengal, India Drones Tech Lab Full timeJob Requisition ID : RCH/JD/04/24 Designation Name : Tender Associate Desired Experience : 3 to 4 yrs Compensation Range : 40,000 - 45,000 P.M. Company Overview : Rchobbytech Solutions Private Limited, is a company started by a team of technocrats a couple of years ago, and is prominently making its way to the top and leading the markets. The...
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Tender Associate Specialist
7 days ago
Kolkata, West Bengal, India Drones Tech Lab Full timeJob Requisition ID: RCH/JD/04/24Designation Name: Tender Associate Desired Experience: 3 to 4 years We are seeking a highly organized and detail-oriented Tender Associate to support our tendering process. The Tender Associate will assist in managing the preparation, submission, and monitoring of tenders and proposals, ensuring that they meet all technical,...
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Associate / Senior Associate
6 days ago
Kolkata, West Bengal, India Nation with NaMo Full timeAbout Us :- We are India's leading political consulting organization dedicated to provide high quality professional support for political campaigns.- We strongly believe that the nation will best benefit from an enlightened political leadership in the form of Prime Minister Narendra Modi and are proud to have previously contributed in a similar capacity in...
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Call Centre Associates
2 weeks ago
Kolkata, West Bengal, India International Institute of Hotel Management (IIHM) Full timeCompany DescriptionInternational Institute of Hotel Management (IIHM) is a leading institution in Hospitality Management Education Training & Consultancy. IIHM offers globally recognized skills and International Degrees in Hospitality Management through collaborations with prestigious universities in the UK and partnerships with institutions in various...
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Sales Associate
2 weeks ago
Kolkata, West Bengal, India Orangepetal Hotels & Resorts Full timeWe are looking for a result-driven retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales.?ResponsibilitiesEnsure high levels of customer satisfaction through excellent sales serviceAssess customers needs and provide assistance and information on product featuresWelcome customers to the store and answer...
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Sr. Associate
1 week ago
Kolkata, West Bengal, India Vialto Partners Full timeJob Description & Summary: A career in our Global Mobility Services practice, within People and Organisation Consulting services, will provide you with the opportunity to help our clients reset their talent strategies and deliver extraordinary business results through their people. We focus on evaluating and managing their unique challenges so our...
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Customer Service Associate
2 weeks ago
Kolkata, West Bengal, India 3 steps aviation Full timeResponsibilities for Customer Service AssociateRespond promptly and professionally to incoming customer inquiries in person, by telephone, or by emailMaintain an updated knowledge of the organization's products, services, and customer service policiesDocument customer interactions when necessary, compiling documents and forwarding information to interested...
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Associate - Tax Advisory
6 days ago
Kolkata, West Bengal, India SM Legal Advocates & Solicitors Full timeJob DescriptionAssistance in hearings before various authoritiesDrafting of replies, appeals, writ petitions, etc.Handle IDT litigation and advisory matters.The Associate will be responsible for tasks related to Indirect tax (GST, Foreign Trade Policy, Customs, Service tax, Excise, VAT) litigation & advisory services.
