Collection Executive

3 weeks ago

Kottayam KL IN VYAPARAVIJAYAM TRADES & AGENCIES PVT.LTD Full time

Job Purpose The Collection Executive is responsible for managing and recovering overdue loans ensuring timely follow-ups with customers maintaining proper documentation and achieving collection targets while providing excellent customer service in line with NBFC policies Key Responsibilities Loan Recovery Collections Follow up with customers for overdue loan repayments through calls emails and in-person visits Maintain a schedule for regular follow-ups and ensure timely recovery Negotiate repayment plans with borrowers as per company guidelines Customer Relationship Management Maintain good relationships with borrowers to encourage timely repayments Provide assistance and guidance to customers regarding repayment options interest and other loan-related queries Documentation Reporting Maintain accurate records of all interactions with customers Prepare daily weekly and monthly collection reports for management Update the system with repayment statuses defaults and legal follow-ups Legal Compliance Escalate cases of chronic default to higher authorities for legal action Ensure all collection activities comply with RBI guidelines NBFC policies and legal regulations Target Achievement Meet individual and team collection targets Identify high-risk accounts and prioritize efforts accordingly Field Visits if applicable Conduct home visits or site visits to customers who are delinquent Verify customer information and loan usage when required Required Skills Competencies Excellent communication and negotiation skills Strong problem-solving and interpersonal skills Ability to handle difficult conversations with professionalism Attention to detail for record-keeping and reporting Basic knowledge of loan products finance and NBFC operations Qualifications Experience Minimum 12th Pass Graduate preferred Prior experience in collections banking or NBFC sector is preferred Familiarity with MS Office and collection software is an advantage Job Type Full-time Pay 20 000 00 - 35 000 00 per month Benefits Health insurance Work Location In person

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