Technical Program Manager

Job Description This role requires a blend of technical understanding, program governance, and high-impact communication skills. The successful candidate should be experienced in managing large-scale enterprise programs, coordinating multiple distributed teams, and shaping clear, executive-ready narratives from complex technical inputs and have strong consulting, research, stakeholder management, and program delivery experience with the ability to translate market, competitive, and business insights into structured, executive-ready communication. This role demands a professional with a strong sense of ownership, exceptional communication skills, and the ability to engage directly with senior leaders and customers. The TPM will be the communication backbone for key initiatives-responsible for packaging program details, analyzing risk, capturing progress, and presenting insights to senior leadership and global customers. Responsibilities Program Packaging & Content Management Create polished program deliverables including kickoff decks, solution summaries, runbooks, project documentation, roadmaps, MBR/QBR content, and executive updates. Consolidate complex technical inputs into clear, concise, high-quality program artifacts. Organize and maintain structured program documentation repositories for global stakeholders. Executive Communication & Stakeholder Alignment Craft strategic presentations and insights for internal executives, global leadership teams, and customers. Lead communication flow across engineering, architecture, operations, and customer teams. Manage stakeholder expectations through proactive communication, risk transparency, and structured updates. Market Research & Insights Conduct market scans, competitive analysis, customer sentiment mapping, and industry research. Build insights that support strategic decision-making for leadership teams. Provide insights and recommendations to support strategic planning, customer discussions, and leadership decision-making. Lead creation of newsletters, news trackers, and thought-leadership content to support ongoing customer intelligence needs Program Governance & Tracking Drive program status reporting, risk/issue tracking, KPI measurement, and milestone alignment. Ensure adherence to governance processes across complex, multi-team initiatives. Support change control, dependency tracking, and structured program cadence. Customer Communication & Engagement Act as the single point of contact for program communication across customer stakeholders. Manage escalation communication, prepare meeting summaries, and coordinate decision logs. Represent program status and insights during customer-facing presentations. Cross-Team Coordination Collaborate with engineering, product, QA, cloud operations, and PMO teams to drive program execution. Ensure smooth flow of technical details from SMEs into consumable program outputs. Drive clarity in ambiguous environments with structured communication and proactive follow-up. Stakeholder & Customer Communication Act as the communication bridge across internal teams, leadership, and customers, ensuring clarity, transparency, and proactive engagement. Manage stakeholder expectations through consistent communication, risk identification, escalations handling, and structured updates. Represent programs in executive meetings, strategic discussions, customer calls, and milestone reviews. Cross-Functional Coordination & Delivery Management Manage collaboration across research teams, consulting teams, product leadership, and customer-facing groups. Ensure smooth orchestration of program tasks, timelines, and deliverables involving multiple teams across different levels. Drive quality control across insights, reports, deliverables, and program outputs. Program Governance & Operations Establish and refine program governance frameworks, workflow enhancements, documentation standards, and reporting mechanisms. Develop new templates, processes, and best practices for research, program packaging, and executive communication. Monitor progress, track KPIs, and report deviations or risks to leadership with actionable mitigation plans. Process Improvement Identify gaps in communication workflows, reporting quality, and program governance. Implement templates, frameworks, dashboards, and mechanisms to streamline communication and packaging. Promote continuous improvement across project documentation and leadership reporting content. The Ideal Candidate Will Have Bachelor's or Master's degree in Engineering, Computer Science, Business, or related fields. 8-15 yearsof experience as a TPM, Program Manager, PMO Lead, Communications Lead, or similar role supporting large-scale projects with focus on market research, consulting, insights delivery, and program management. Strong experience creating executive decks (MBR/QBR), program summaries, and stakeholder presentations. Experience with market research, industry analysis, competitive insights, and packaging findings for leadership. Strong background in program governance, status reporting, risk/issue management, and cross-team coordination. Expertise in communication frameworks, storytelling, and packaging complex technical topicsinto executive-ready formats. Strong writing and verbal communication skills, suitable for both engineers and C-level stakeholders. Familiarity with tools such as: PowerPoint, Excel, Confluence, Jira, Smartsheet, Lucid, Miro, or similar. Ability to operate independently, drive clarity in ambiguity, and influence without authority. Experience in global, distributed team environments. Preferred Skills (Good to Have) Project Management & Stakeholder Communication MBR/QBR Content Creation & Executive Reporting Market Research, Competitive Intelligence, Tech Insights Presales & Proposal Management Data Analysis & Dashboarding Client Engagement & Relationship Management Content Packaging & Storytelling Generative AI Tools (useful for research acceleration) Who Should Apply This role is ideal for professionals who excel in strategic communication, program orchestration, executive storytelling, and packaging complex technical programs into clean, consumable formats-while supporting global teams across multiple time zones. Career Level - IC4