▷ [Only 24h Left] Customer Support Engineer

5 days ago


Thane Maharashtra, India Vision Mechatronics Private Limited Full time

Job descriptionJob Title Technical Customer Support EngineerLocation Khopat Thane 400601Reports To General ManagerJob SummarySeeking a customer-focused professional to provide world-class service handle inquiries and enhance customer experience Key Responsibilities Customer Interaction Act as the primary customer contact delivering exceptional service Inquiry Handling Handle inquiries complaints and escalate issues as needed Product Knowledge Stay updated on company products services and trends Customer Experience Improvement Identify and recommend improvements for customer experience Technical Support Assist with product setup troubleshooting orders and returns Database Management Maintain accurate customer records in the database Post-Purchase Follow-Up Follow up with customers post-purchase for satisfaction Reporting Generate reports on customer satisfaction and improvements Training Train new customer service representatives if needed Team Collaboration Participate in team meetings and improvement initiatives Qualifications Skills Education Diploma degree in Electrical Electronics field preferred Experience Experience in customer service or a related field Skills Excellent communication problem-solving and multitasking skills Technical Proficiency Proficiency in customer service software and Microsoft Office Mindset Strong organizational skills and a customer-centric mindset Apply now if you are passionate about customer satisfaction RequirementsPreferred Qualifications Industry Experience Industry-related customer service experience Software Knowledge Knowledge of ticketing systems Language Skills Bilingual abilities are a plus BenefitsBenefits Compensation Competitive salary and performance incentives Health Benefits Health insurance Leave Policy Paid time off and holidays Growth Opportunities Professional development opportunities Work Environment Supportive work environment



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