Technical Writer

Job Description

We are seeking an experienced and detail-oriented Certification Exam Development Manager to lead the design, development, and maintenance of certification exams that uphold the highest standards of validity, reliability, and fairness. This role is critical in ensuring Oracle industry-recognized professional certifications accurately assess candidate competencies.

About Oracle University

Oracle University (OU) is committed to providing world-class training and an unbeatable educational experience. OU focuses on delivering superior training that enhances the adoption of Oracle technologies. As one of the largest corporate training organizations in the world, OU helps make technology strategies successful with the help of complete, flexible, and customized learning solutions that are delivered globally. The goal is to provide every OU student with a highly engaging learning experience through a range of learning products and services.

Roles and Responsibilities

- Manage the end-to-end exam development process for Oracle Cloud Applications and Oracle Cloud Infrastructure on Oracle MyLearn and Oracle Cloud Success Navigator platforms
- Contribute to all aspects of high-impact certification projects from start to finish, working in close collaboration with product development engineering, consultants, partners, instructional designers, psychometricians, and other Subject Matter Experts (SMEs)
- Define the intent and scope of exams for specific target audiences and job roles
- Perform Job Task Analysis (JTA), create exam blueprint design
- Manage item banks, blueprint development, and psychometric analysis to ensure test integrity and performance
- Conduct item review workshops and training sessions for SMEs and item writers
- Provide guidance and training on Oracle style guidelines and best practices for item writing
- Conduct item analysis and review statistical data to improve exam quality
- Manage multiple projects simultaneously, ensuring timely delivery of high-quality exam content
- Implement Certification industry standards and best practices in exam deliverables
- Stay up-to-date with latest trends and best practices in instructional design, certification exam development, and psychometrics
- Build a strong technical understanding of the product line to effectively engage with consultants, engineering teams, subject matter experts (SMEs), and instructors
- Own and drive the Go-to-Market strategy to ensure the success of certification exams

To be successful in this role, we need someone who has:

Experience in conducting Job Task Analysis, facilitating item writing workshops and training SMEs

Knowledge of Certification development standards and models

- Experience in designing and developing exams
- Exceptional writing, editing, and proofreading skills
- Understanding of what it takes to produce candidate value in an exam
- Professionalism and confidence to defend exams, processes, and exam content
- Strong knowledge of psychometric principles and their application in exam development
- Excellent project management skills with the ability to manage multiple projects simultaneously
- Strong analytical skills with the ability to interpret complex data and make data-driven decisions
- Excellent written and verbal communication skills, with the ability to convey complex concepts clearly to diverse audiences
- Proven ability to work in a fast-paced environment with geographically distributed stakeholders

Basic Qualifications

- Bachelor's degree in Science or Engineering
- 5+ years of experience in certification exam development or credentialing, preferably in a tech or cloud-based environment
- Knowledge of certification industry standards and best practices
- Deep understanding of Oracle Cloud Applications (ERP, HCM, SCM, or CX) or experience working in the Oracle partner/customer ecosystem
- Previous experience with certification exams as an SME
- Technical writing and editing experience
- Any related-industry professional certification credentials
- Exposure to AI authoring/development tools