Residence Manager
5 days ago
Role Overview :
We’re looking for a proactive, people-centric professional with a hospitality background to join our on-ground team. As a Residence Manager, you’ll be responsible for resident experience, day-to-day property operations, complaint resolution, rent follow-ups, and community engagement through events. This is a multi-faceted role ideal for someone who thrives in high-energy, people-first environments.
Budget : 25-40k - Based on experience.
Location : Mumbai / Pune
Key Responsibilities :
- Guest Relations & Onboarding: Act as the first point of contact for residents and visitors; ensure smooth onboarding, check-ins, and check-outs.
- Resident Experience & Complaint Management: Handle concerns and escalations with empathy and urgency. Maintain a strong resident satisfaction score.
- Operations Oversight: Coordinate with housekeeping, security, and maintenance teams for daily operations across properties.
- RentCollection & Reporting: Follow up on rent dues, track payments, and maintain accurate records in coordination with the finance team.
- Event & Community Engagement: Plan and execute events, meetups, and interactive activities to build resident engagement.
- Property Tours & Sales Support: Conduct property visits for prospective students and parents, highlighting features and addressing queries.
- Cross -Team Collaboration: Work closely with the sales, marketing, and operations teams to ensure a seamless resident journey.
Requirements :
- Bachelor’s degree, preferably in Hospitality Management or related field
- 1–3 years of experience in co-living/co-working spaces, hospitality, or guest relations/front desk roles
- Strong interpersonal and communication skills
- Comfortable with travel across company properties in Mumbai or Pune
- Ability to multitask and handle fast-paced operational environments
- Working knowledge of basic CRM tools and Microsoft Office
Nice to have :
- Event planning or community-building experience
- Previous experience handling rent collection or customer payments
- Fluency in English, Hindi, and Marathi
What we offer :
- A chance to shape the future of urban student living
- Dynamic work culture with autonomy and ownership
- Regular engagement with a young, energetic community
- Opportunities to grow with a fast-scaling hospitality startup
To Apply:
Send your CV to hr@unionliving.in with the subject line: Residence Manager - Union Living.
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