Tele-Collection Executive

2 weeks ago

Cochin Kochi Ernakulam, India Right Human Skills And Resources Private Limited Full time

Job Description Description We are seeking 15 motivated Tele-Collection Executives to join our team. This role is ideal for freshers/entry-level candidates who are looking to start their career in the collections industry. The Tele-Collection Executive will be responsible for contacting customers to collect outstanding payments, maintaining accurate records, and providing excellent service while ensuring timely collections. Responsibilities - Contact customers to collect outstanding payments on accounts - Maintain accurate records of customer interactions and payment status - Identify and resolve customer inquiries regarding billing and payment issues - Provide excellent customer service while negotiating payment arrangements - Collaborate with team members to improve collection processes and techniques - Prepare and submit reports on collection status and performance metrics Skills and Qualifications - Strong communication skills, both verbal and written - Proficiency in using computer systems and software for data entry and management - Ability to handle difficult conversations and negotiate effectively - Basic understanding of accounting and finance principles - Attention to detail and strong organizational skills - Ability to work independently and as part of a team - Problem-solving skills and a customer-oriented mindset

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