Analyst, Program Operations

Welcome to Warner Bros Discovery the stuff dreams are made of Who We Are When we say the stuff dreams are made of we re not just referring to the world of wizards dragons and superheroes or even to the wonders of Planet Earth Behind WBD s vast portfolio of iconic content and beloved brands are the storytellers bringing our characters to life the creators bringing them to your living rooms and the dreamers creating what s next From brilliant creatives to technology trailblazers across the globe WBD offers career defining opportunities thoughtfully curated benefits and the tools to explore and grow into your best selves Here you are supported here you are celebrated here you can thrive Your New Role As an Analyst within the Content Operations team you ll work across multiple functions Onboarding Management and Servicing to support the efficient end-to-end flow of Long Form content assets for Streaming platforms Linear channels Social Marketing and Affiliates This is a dynamic and flexible role requiring strong communication excellent tracking and coordination and a collaborative mindset You ll manage asset ingest content readiness delivery coordination issue resolution and workflow improvements with a focus on scalability quality and creative opportunity Must work in alignment with APAC time zones The Daily - Major Activities Long Form Asset Coordination Tracking Ensure on-time and to-brief delivery of longform content across all platforms Track asset requests updates progress changes and approvals using internal tools Stay aligned on priorities and timelines across content types and functions Communicate daily with stakeholders to provide clear delivery updates Attend regular meetings provide feedback capture key updates and help align deliverables across the team Main POC for Longform Content Act as the key contact for sourcing progress tracking and updates around longform asset delivery Coordinate requests between functions Servicing Management Onboarding to ensure fast-turnaround content is delivered e g for Social Media Monitor operational capacity and flag when projected demand exceeds current bandwidth Collate and action updates from multiple communication channels Ingest Asset Onboarding Track content received for ingestion into MAM systems Assign content to correct placeholders and metadata fields follow up on missing or incomplete materials Troubleshoot ingest issues and ensure smooth handoff to downstream functions Longform Content Management Maintain visibility and access to assets such as scripts title treatments and toolkits from programme distributors and internal teams Ensure content is sourced stored and made available in accordance with contractual terms and technical requirements Support content readiness for creative campaign use Content Quality Control Check final assets for correct subtitle placement dub sync branding and overall presentation before delivery Raise and resolve any issues found during checks or flagged by stakeholders Troubleshooting Support Manage incoming tickets and issues related to content readiness or delivery assess triage and resolve or escalate as required Conduct root cause analysis for recurring issues and collaborate on long-term solutions Support spikes in volume and major campaign launches with focused issue management Workflow Tooling Improvements Analyse existing content workflows to identify inefficiencies or bottlenecks Recommend and support improvements to tools processes or documentation Partner with development teams to enhance visibility automation and prioritisation of assets The Essentials Bachelor s degree in Engineering IT Communications Broadcasting or related field or equivalent working experience At least 3 years of experience in Media Companies Business acumen on media operation Ability to work on cross functional multi-cultural teams in a collaborative way Technical knowledge of media workflows and media formats Knowledge of postproduction workflows Proactive solutions-focused and confident managing multiple priorities in a fast-paced environment Excellent organizational skills Fluent English The Nice to Haves Knowledge of user experience basic principles High analytical skills Familiarity with project tracking tools e g Monday com How We Get Things Done This last bit is probably the most important Here at WBD our guiding principles are the core values by which we operate and are central to how we get things done You can find them at along with some insights from the team on what they mean and how they show up in their day to day We hope they resonate with you and look forward to discussing them during your interview Championing Inclusion at WBD Warner Bros Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives backgrounds and experiences Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit regardless of sex gender identity ethnicity age sexual orientation religion or belief marital status pregnancy parenthood disability or any other category protected by law If you re a qualified candidate with a disability and you require adjustments or accommodations during the job application and or recruitment process please visit our for instructions to submit your request