Executive-quality Assurance And Control-process Excellence-tmlbsl Corp

3 days ago

Mumbai, Maharashtra, India Tata Motors Full time

Role Title Executive - Warranty Audit Reporting Manager Deputy General ManagerLocation MumbaiPurpose of the Role To be responsible for analysis auditing all categories of warranty claims and Conducting audits at Channel Partner Dealers locations The Job requires travelling to different locations 10-15 days in a month Job Responsibilities Warranty and Spare Parts Claim settlement Domestic Number of audits of claims auditedAudit report closures Recovery Scrutinizing the settled claims for correctness trends for identifying set-ups for audits Highlighting the major errors and mistakes in warranty claims to the concerned teams TMLBSL SSH CSM Channel Partner process owners oncase-to-case basis Guiding Training Channel Partner for identifying the correct field codes make codes pay-out discrepancies Material labour value incorrectness Guiding the team in resolution of audit observation of warranty-related issues any category raised by various stakeholders Dealers TASSes TML field team etc Verifying e-NFA for warranty FSB discrepancies Auditing workshops for Warranty Free Service Claims Analysis Verification of dealers request to credit difference amounts wherever the claims are settled with incorrect value Handling implications due to introduction of Service TaxPrompt resolution Handling the free service warranty claim transmission errors by understanding the error and communicating guiding the channel partners regarding the same Guiding the dealers about the implications and the change process because of the introduction of G S T regulatory norms Analysing the dump of customer vendor financial accounts identifying the problem area and taking up for resolution Audit ActivitiesNo of Audits conducted Conducting the audits on warranty FSB process and claim settlement issues Taking up with concerned Channel Partners for discrepancy process non adherence Taking up with SHQ IT system teams for plugging gaps BRD for redesign system locks Service process audits to ensure Policy process adherence To participate in SHQ meetings held with TMLBSL CRM IT Teams for revamping the Warranty Free Service system Other Activities-Timely response-Timely Updation To participate in SHQ meetings held with TMLBSL CRM IT Teams for revamping the Warranty Free Service system To resolve the Channel Partners issues related to Warranty Free servicematters referred by Tata Connect Teams Participate in the Warranty Policy and Procedure manual by giving inputs reviewing proof-reading etc Stakeholder Profiles Nature of Interactions InternalExternalWith CV Regional Managers and DealerDesired Candidate Profile Functional Knowledge of Skills Must Have Knowledge of Warranty AMC claim settlement process Leadership Behavior Accountability Take responsibility for audit outcomes and follow through on recommendations Identify and address audit risks proactively Technical Expertise Maintain and develop strong auditing skills and knowledge Clear Communication Effectively convey audit findings and recommendationsAdaptability Be open to change and innovation in audit approaches Educational Qualification Engineering Diploma in Automobile Mechanical ICWA Language Proficiency English Hindi Experience Required 5-6 years in field of warranty claim settlement analysis Audit Skills Competencies SAP CRMDMS systems

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