Salesforce CRM Analytics

3 weeks ago

Hyderabad Chennai Pune, India Tech Stalwart Solution Full time
Job Description

CRM analytics JD :

- Lead discussions with Customer stakeholders to groom Business Requirements pertaining to CRM Analytics (CRMA)
- Work closely with track TPOs and SAs to gather required information to deliver CRMA User Stories
- Demo Dashboards to the Business Stakeholders for review & feedback and iterate Dashboard build
- Lead the design and implementation of technical/architectural aspects of CRMA solutions
- Provide consultative guidance to the CRMA team on solution/delivery options and address/answer specific business/technical questions from the team
- Ensure the resultant solution aligns to salesforce/industry best practices
- Clearly and succinctly communicate findings and insights to customers with proper verification and validation techniques
- Experience in Salesforce CRM Analytics (earlier its called Wave / Einstein Analytics)
- Experience in creating dashboarads, data sets, leneses in Salesforce CRM Analytics
- Experience using SAQL in Salesforce CRM Analytics
- Experience in any Business Intelligence tools (like Tableau CRM) would be an added advanta
- Good knowledge on data extraction, manipulation, and preparation within the Salesforce Analytics platform
- Build Dataflow/Recipe for Data preparation and perform configuration/coding of the Dashboards
- Strong in SAQL
- Mentor and coach junior members in the team

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