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Sales Coordinator- Mumbai For Broadband
1 month ago
The job purpose of a Sales Coordinator is to provide essential administrative and logistical support to the sales team ensuring smooth and efficient operations They facilitate communication between customers and the sales team process orders and maintain accurate records Ultimately their role is pivotal in streamlining sales processes optimizing customer satisfaction and contributing to overall sales 1 Support Sales Team Provide administrative support to the sales team including managing calendars scheduling meetings 2 Order Processing Process sales orders accurately and efficiently ensuring all necessary documentation is completed and filed correctly 3 Customer Communication Serve as a point of contact for customers answering inquiries providing product information and resolving any issues or complaints in a timely manner 4 Sales Reporting Generate sales reports and analyze data to track performance metrics identify trends and provide insights to management 5 CRM Management Maintain and update customer relationship management CRM systems with accurate and current information including customer profiles sales activities and interactions 6 Sales Support Materials Assist in the creation and distribution of sales support materials such as presentations brochures and promotional materials 7 Sales Pipeline Management Track and manage the sales pipeline including following up on leads qualifying prospects and scheduling sales appointments or demonstrations 8 Sales Training Support Assist in the coordination and organization of sales trainingsessions workshops and events for the sales team to improve their skills and knowledge 9 Quotation Preparation Prepare and send price quotations to customers based on their specific requirements and negotiate terms as necessary 10 Contract Management Assist in the preparation review and management of sales contracts and agreements ensuring compliance with company policies and legal requirements 11 Cross-functional Collaboration Collaborate with other departments such as marketing finance and operations to ensure alignment and support for sales initiatives and goals 12 Market Research Conduct market research to identify potential customers competitors and market trends to inform sales strategies and decision-making 13 Customer Satisfaction Surveys Conduct customer satisfaction surveys to gather feedback and identify areas for improvement in products services and sales processes 14 Administrative Tasks Perform general administrative tasks such as filing organizing documents and maintaining office supplies to support efficient operations Talent Leads HR Solutions
