Assistant Manager

Job Description Job Description Position Manager - Training No. Of Position TBC Department Training Function Training Reporting to Regional Head - Training Band 4a / 4b KEY RESPONSIBILITIES: Conduct training modules for Agent Advisors and ADMs - Conducting induction and on-boarding training programs - Training on selling skills - Training on all MLI Insurance products and processes - Training on all MLI Digital tools and Assets - All other training programs as outlined in the Agent and ADM learning journey - Conducting GID's and IID's - Conducting PRP and FOD as and when required Conducting training in blended delivery format - Delivering training in accordance with the learning journey design and blended delivery format - classroom training and/or virtual trainings - Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions Administrative - Manager-trainer to drive adoption of the digital learning platform across all roles - Responsible for driving digital assessments amongst Agents and ADMs - Responsible for driving self-learning among Agents and ADMs - Responsible for calendarizing and effectively planning all training sessions with the OH / OHs - Responsible for delivering all training adhering to the training calendar designed - Responsible for driving business performance of all learners - Responsible to drive attendance to all training sessions - Responsible to capture attendance in TMS/ELM within the stipulated time defined - Responsible to coordinate with the OH / OHs in calendarizing all training sessions for an office - Responsible to plan travel for training sessions in various locations as required Look after training logistics - Schedule training sessions - Ensure wider participation of agents in programs - Ensure set-up of SMART Classroom is in place before commencing a session Monitor progress of agents on a continuous basis - Seek regular feedback from agents, Sales Managers, Partner and Managing Partner - Ensure that agents follow moral and ethical standards when dealing with clients - Monitor Agent development Update training material - Review present training material - Scan environment - Incorporate feedback from Agents, Customers, SMs, Ps, MPs Ensure that the agents get updated and continuous information on MLI products Facilitate self- development of agents MEASURE OF SUCCESS: - Participant feedback - Number of days of training - Customer survey rating - Pass percentage of agents - Digital adoption / adoption of digital learning platform - Pass percentage of Agents in IRDA exams - Attendance of Agents and employees in training sessions - Activating agents month-on-month against the target - Compliance on IRDA requirements - Monthly Achievement against the target for the agents across multiple performance parameters for agents and AADM - Reduction in training cost - Awareness level of agents on competition DESIRED QUALIFICATIONS AND EXPERIENCE a. Graduate in any discipline b. At least 2-3 years in sales and 3-4 years in conducting sales training, life insurance domain would be a plus KNOWLEDGE / SKILLS / ABILITIES Competency Level Result Orientation 5 Working With & Through Others 4 Innovation 5 Customer Centricity 4 Technical Expertise 4 Business Acumen 4 Impact & Influence 4 Communication 4 Role Modelling Core Values 4 Strategic Planning & Execution 4 - Learning ability - Logical thinking - Must be able to motivate agents - Should be self motivated, self starter Job Description Position Manager - Training No. Of Position TBC Department Training Function Training Reporting to Regional Head - Training Band 4a / 4b KEY RESPONSIBILITIES: Conduct training modules for Agent Advisors and ADMs - Conducting induction and on-boarding training programs - Training on selling skills - Training on all MLI Insurance products and processes - Training on all MLI Digital tools and Assets - All other training programs as outlined in the Agent and ADM learning journey - Conducting GID's and IID's - Conducting PRP and FOD as and when required Conducting training in blended delivery format - Delivering training in accordance with the learning journey design and blended delivery format - classroom training and/or virtual trainings - Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions Administrative - Manager-trainer to drive adoption of the digital learning platform across all roles - Responsible for driving digital assessments amongst Agents and ADMs - Responsible for driving self-learning among Agents and ADMs - Responsible for calendarizing and effectively planning all training sessions with the OH / OHs - Responsible for delivering all training adhering to the training calendar designed - Responsible for driving business performance of all learners - Responsible to drive attendance to all training sessions - Responsible to capture attendance in TMS/ELM within the stipulated time defined - Responsible to coordinate with the OH / OHs in calendarizing all training sessions for an office - Responsible to plan travel for training sessions in various locations as required Look after training logistics - Schedule training sessions - Ensure wider participation of agents in programs - Ensure set-up of SMART Classroom is in place before commencing a session Monitor progress of agents on a continuous basis - Seek regular feedback from agents, Sales Managers, Partner and Managing Partner - Ensure that agents follow moral and ethical standards when dealing with clients - Monitor Agent development Update training material - Review present training material - Scan environment - Incorporate feedback from Agents, Customers, SMs, Ps, MPs Ensure that the agents get updated and continuous information on MLI products Facilitate self- development of agents MEASURE OF SUCCESS: - Participant feedback - Number of days of training - Customer survey rating - Pass percentage of agents - Digital adoption / adoption of digital learning platform - Pass percentage of Agents in IRDA exams - Attendance of Agents and employees in training sessions - Activating agents month-on-month against the target - Compliance on IRDA requirements - Monthly Achievement against the target for the agents across multiple performance parameters for agents and AADM - Reduction in training cost - Awareness level of agents on competition DESIRED QUALIFICATIONS AND EXPERIENCE a. Graduate in any discipline b. At least 2-3 years in sales and 3-4 years in conducting sales training, life insurance domain would be a plus KNOWLEDGE / SKILLS / ABILITIES Competency Level Result Orientation 5 Working With & Through Others 4 Innovation 5 Customer Centricity 4 Technical Expertise 4 Business Acumen 4 Impact & Influence 4 Communication 4 Role Modelling Core Values 4 Strategic Planning & Execution 4 - Learning ability - Logical thinking - Must be able to motivate agents - Should be self motivated, self starter